Hope Robles
Austin
Summary
Dynamic professional with extensive experience in records management and compliance oversight at American YouthWorks Charter School and Valor South Austin. Demonstrated expertise in data reporting and student enrollment, leading to improved operational efficiency. Strong leadership and communication skills utilized to implement data-driven strategies that ensure adherence to TEA guidelines.
Overview
21
21
years of professional experience
Work History
Registrar
Valor South Austin
Austin
06.2022 - Current
- Managed student enrollment processes and maintained accurate records.
- Trained staff on enrollment systems and record-keeping practices.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to Texas Education Code.
- Resolved student inquiries related to registration and enrollment issues.
- Reviewed documentation prior to entry into the system for accuracy.
- Collected, evaluated and stored documents securely in permanent records.
- Provided hands-on training and coaching for office staff on office policies and regulations pertaining to student data and enrollment.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Prepared documents for registration, enrollment, and graduation processes.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed applications for admission and maintained accurate records.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Generated reports on student performance, attendance, and other metrics.
- Developed strategies for maintaining up-to-date databases for student records management.
Manager of District Services
American YouthWorks Charter School
Austin
07.2004 - 04.2011
- Manage a team that handles the data processing, from enrollment to withdrawal, as well as submissions to the TEA, for the district.
- Create and implement procedures to correspond with the PEIMS Data Standards.
- Manage the records needed to remain in compliance with the TEA.
- Manage grants for the City of Austin as well TexSHEP.
- Ensure that the grant measurements are being met on time.
- Report all student and organizational data according to the TEA guidelines and due dates.
- Report all claims to the DOA for Child Nutrition.
- Assist with audits.
- Implemented data-driven decision-making processes for program evaluation and improvement.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Manager of Student Data/ Child Nutrition Program
American YouthWorks Charter School
07.2009 - 06.2010
- Managed the Child Nutrition Program by preparing for the CRE as well as assuring all records were maintained accurately.
- Managed the student data and reported to the TEA and other reporting agencies on time and accurately.
- Assured that campus staff maintains compliance with the PEIMS Data Standards.
- Trained the teachers, principals and support staff on proper documentation and record keeping.
PEIMS Coordinator/Enrollment Team Leader
American YouthWorks Charter School
09.2005 - 07.2009
- Ensured that enrollment procedures by the Charter School were being followed.
- Acted as a liaison between the Enrollment team and the Director of District Services.
- Created procedures to maintain compliance with the PEIMS Data Standards.
- Reported all student and organizational data according to the TEA guidelines and due dates.
Intake Specialist
American YouthWorks Charter School
07.2004 - 09.2005
- Administered and scored the TABE test to potential students.
- Collected and maintained proper documentation for potential students.
- Determined eligibility for AYW programs.
- Completed a credit summary for the incoming students.
- Maintained databases for potential and enrolling students.
- Enrolled students into the RSCCC student database as well as entered in all previous educational history.
Education
B.A. - Sociology
The University of Texas at Austin
Austin, TX12.2003
Skills
- Compliance oversight
- Records management
- Data reporting
- Student enrollment
- Database management
- Customer service
- Team leadership
- Problem solving
- Attention to detail
- Effective communication
- Relationship building
- Staff training
- Verification and eligibility
- Transcript evaluation
- Counseling and advice
- FERPA compliance
- Degree auditing
References
References available upon request.
Timeline
Registrar
Valor South Austin
06.2022 - Current
Manager of Student Data/ Child Nutrition Program
American YouthWorks Charter School
07.2009 - 06.2010
PEIMS Coordinator/Enrollment Team Leader
American YouthWorks Charter School
09.2005 - 07.2009
Manager of District Services
American YouthWorks Charter School
07.2004 - 04.2011
Intake Specialist
American YouthWorks Charter School
07.2004 - 09.2005
B.A. - Sociology
The University of Texas at Austin
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