Hope Rodriguez
Holland,MI
Summary
Maintenance Administrative Assistant supporting property operations through vendor communication, phone and email correspondence, mail handling, and resident inquiries. Coordinates daily requests, assists staff with special projects, and recommends process improvements that strengthen accuracy and efficiency. Brings steady support across facility management and administrative workflows in residential settings.
Overview
6
6
years of professional experience
Work History
Maintenance Administrative Assistant
BVW Property Management
Holland, MI
04.2025 - Current
- Track 60 resident inquiries weekly through phone and email, routing requests to the right staff or vendor.
- Liaise between clients and vendors to keep communication clear and resolve maintenance requests efficiently.
- Recommend process improvements that strengthen accuracy and speed across daily administrative workflows.
- Manage phone, email, and mail correspondence while supporting staff with daily tasks and special projects.
Leasing Consultant
Amp Residential
Grand Rapids, Michigan
08.2024 - 04.2025
- Managed 100 resident inquiries weekly to support timely service and stronger resident satisfaction.
- Managed resident relations to streamline service requests and maintain responsive day-to-day communication.
- Coordinated daily activities with residents, subcontractors, and property management to keep operations moving smoothly.
- Supported lease administration, lease renewals, and Yardi updates to keep records accurate and current.
Receptionist
MadCheetah
Byron Center, MI
07.2022 - 07.2024
- Managed front desk communications, answered calls, and routed inquiries with professionalism and accuracy.
- Resolved customer concerns promptly, maintaining a calm and helpful experience for visitors and residents.
- Coordinated with HR to verify employee information and support payroll processing in Microsoft Office.
Lead Footwear Associate
Dick’s Sporting Goods
Grandville, Michigan
07.2022 - 10.2023
- Assisted management with supervising customer service associates during busy periods and daily floor coverage.
- Stayed efficient through interruptions while keeping tasks moving and service standards consistent across the shift.
- Kept the footwear department organized to support smooth customer traffic, quick assistance, and reliable presentation.
Receptionist
Shannon Orthodontics
Grandville, Michigan
09.2020 - 07.2022
- Maintained patient records, treatment plans, and financial transactions with accuracy and discretion.
- Handled filing, reporting, and other administrative tasks to support smooth office operations.
- Ordered supplies and tracked basic office needs to keep materials available for daily use.
Education
Cosmetology - undefined
French Academy
Spring Lake, MIDental Assisting Academy -
Ocean Pointe
Holland, MIHigh School Diploma -
West Ottawa High School
Holland, MISkills
- Lease administration
- Resident relations
- Lease renewals
- Property inspections
- Vendor coordination
- Customer service
- Microsoft Office
- Meeting coordination
- Appointment scheduling
- Front desk operations
- Records management
- Sterilization procedures
- Dental charting
Timeline
Maintenance Administrative Assistant
BVW Property Management
04.2025 - Current
Leasing Consultant
Amp Residential
08.2024 - 04.2025
Receptionist
MadCheetah
07.2022 - 07.2024
Lead Footwear Associate
Dick’s Sporting Goods
07.2022 - 10.2023
Receptionist
Shannon Orthodontics
09.2020 - 07.2022
High School Diploma -
West Ottawa High School
Dental Assisting Academy -
Ocean Pointe
Cosmetology - undefined
French Academy