Hope Romeo
Parkville,MD
Summary
Attentive Direct Support Specialist passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Developed exceptional customer service and communication skills in different environments. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Arc Of Baltimore
04.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Maintained clean, safe, and well-organized patient environment.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Online Personal Shopper
Giant Food Stores
09.2022 - 03.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Reviewed orders prior to pick up for accuracy and purchase-by dates.
Pharmacy Technician Trainee
Giant Food Stores
04.2020 - 09.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Adhered to safety protocols and HIPPA regulations when handling patient information.
Education
CPT in Phlebotomy - Phlebotomy
Integrated Health Tw.
Parkville, MD10-2023
High School Diploma -
Perry Hall High School
Perry Hall, MD06-2020
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Relationship building
- Client transportation
- HIPAA compliance
- De-escalation techniques
- Compassionate client care
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Direct Support Professional
The Arc Of Baltimore
04.2024 - Current
Online Personal Shopper
Giant Food Stores
09.2022 - 03.2024
Pharmacy Technician Trainee
Giant Food Stores
04.2020 - 09.2022
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
CPT in Phlebotomy - Phlebotomy
Integrated Health Tw.
High School Diploma -
Perry Hall High School
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