Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hope Rousseau

Somersworth ,NH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Manager

Marketmoor LLC
01.2012
  • Managed a barn of 30+ horses and was responsible for the daily care of all horses including grooming, cleaning the barn, turnouts, haying, watering, making grain, plus rehabbing and training horses
  • Responsible for horse show management of a barn of 13+ horses including cleaning the barn and stalls, feeding and watering horses, prepping and training horses for the show ring, and teaching client's courses before entering the show ring
  • Operated as a veterinary assistant including assisting with joint injections, intravenous and intramuscular injections, venipuncture, lameness exams, post-operation care, and attaining x-rays
  • Helped manage 60+ horses in Ocala, Florida for 5 of the 8 years at Marketmoor LLC
  • Coordinated transportation services of horses to and from shows.

Veterinary Technician

Old Town Animal Hospital
01.2022 - Current
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.

Veterinary Technician

Broadview Animal Hospital
09.2020 - 12.2021
  • Responsible for managing Final Gift Pet Memorial Center operations within the hospital which includes coordinating signatures for sympathy cards, mailing sympathy cards out in a timely manner, ensuring quality care for deceased patients prior to pick-up by Final Gift employees, and generating forms to help improve efficiency and communication
  • Tasked with running annual wellness, urgent care, and emergency appointments which includes taking thorough histories, aiding the veterinarian with their exam, diagnostics and treatments, plus communicating treatment plans and estimates with owners prior to discharge
  • Assigned with answering phone calls in Broadview's high-volume communications center and responsible for making appointments, refilling medications, contacting other veterinary clinics and communicating with owners
  • Trained and responsible for running full bloodwork (chemistry, complete blood count, electrolytes, and urinalysis) with Antech's in-house lab machines, plus proficient in lab responsibilities such as attaining packed cell volume (PCV's), running snap tests, and making blood smears
  • Periodically tasked with the "Floor Manager" role at Broadview which includes managing reception as well as 5-8 technicians, 5+ doctors, and 8 exam rooms to ensure efficiency of both people and rooms
  • Skilled with venipuncture in both dogs and cats as well as trained in obtaining thoracic, abdominal and orthopedic xrays
  • Administered vaccines and subcutaneous and intramuscular injections as requested by the attending doctor
  • Documented patient history, diagnoses, treatments and communications within EzyVet client management software.

Member Service Representative

Service Credit Union
01.2015 - 01.2016
  • Established new member accounts as well as helped people apply for auto loans and personal loans
  • Assisted employees on cash drawer operations such as providing withdrawals and deposits
  • Researched and resolved member issues on accounts by working with other team members within the company to resolve the issue
  • Became proficient with using Microsoft Excel and Word
  • Delivered prompt, accurate, and excellent service to members.

Education

Dover High School
Dover, NH
05.2014

Skills

  • Able to grasp new concepts quickly and efficiently
  • Flexible and versatile
  • Personable and empathetic
  • Proficient with EzyVet client management system
  • Communication and customer service
  • Ability to work under pressure well
  • Effective and safe animal restraint
  • Skilled at venipuncture

  • Intravenous catheterization
  • Surgical Assistance
  • Vaccine administration
  • Medical History Collection
  • General anesthesia monitoring
  • Diagnostic Imaging
  • Intravenous injection
  • Laboratory skills
  • Pharmacy Duties
  • Client Education
  • Anesthesia Administration
  • Thoracic and abdominal radiograph
  • Suture removal
  • Nail Trimming
  • Medical record-keeping
  • Vaccinations

References

  • Laura Mac (845) 750-0521
  • Kelli Mann (603) 560-4500
  • Shannon Taylor (603) 717-4725

Timeline

Veterinary Technician

Old Town Animal Hospital
01.2022 - Current

Veterinary Technician

Broadview Animal Hospital
09.2020 - 12.2021

Member Service Representative

Service Credit Union
01.2015 - 01.2016

Manager

Marketmoor LLC
01.2012

Dover High School

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Hope Rousseau