Hope Rovira
Covington,LA
Summary
Dedicated and resourceful individual offering 9+ years of customer service, healthcare and office administrative experience. History of managing large amounts of in bound calls and sustaining satisfactory relationships with customers and patients. Successfully works as part of the team to reach personal and business goals. Looking for a company where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Sub Contractor
DoorDash, Instacart, Homeaglow
Covington, LA
01.2024 - Current
- Maintained accurate records of goods delivered and collected payments as required.
- Received daily delivery instructions and route assignments from dispatch.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Transported trash bags to designated outdoor receptacles for disposal.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Cleaned homes following specific and detailed protocols and requests.
Phlebotomist
Kedplasma
Slidell, LA
03.2023 - Current
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepped and sterilized sites for plasmapheresis procedure.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for viral testing and plasmapheresis through venipuncture.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Using good documentation practices and collection exceptions when applicable.
- Calibrating and cleaning plasmapheresis machines, stats, and donor floor area.
Phlebotomist
Immunotek Bio Centers
Slidell, LA
01.2023 - 02.2023
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepped and sterilized sites for plasmapheresis procedure.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for viral testing and plasmapheresis through venipuncture.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Using good documentation practices and collection exceptions when applicable.
- Calibrating and cleaning plasmapheresis machines, stats, and donor floor area.
Prior Authorization Medical Assistant
Dimitri Dermatology
Covington, LA
05.2021 - 12.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions, relay prior authorization approval information and clarify prescriptions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collect all medical documentation and clinical progress notes to prove medications are of medical necessity.
- Coordinated resolutions for issues and appealed denied authorizations.
Cleaning Professional and Assistant Office Manager
Two Maids & A Mop Franchising
Mandeville, LA
02.2018 - 04.2020
- Residential and Commercial cleanings; General cleanings, deep cleans and Move in/ move out.
- Performed frequent inspection and maintenance activities according to client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Reduced cleaning time significantly while maintaining company quality standards.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected payments, issued receipts and updated client account information.
- Provided exceptional customer service while assisting clients with selecting a choice cleaning package and quote cleaning services specific to the client's property.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Conducted site visits and follow up to verify progression and development of personnel.
Phlebotomist Intern
LabCorp
Slidell, LA
02.2019 - 03.2019
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Education
Phlebotomy Certification - Allied Health
Petra College
Hammond, LA06.2019
Some College (No Degree) - Radiologic Technology
Delgado Community College
New Orleans, LA12.2021
Associate of Applied Science - Radiologic Technology
Franciscan Missionaries of Our Lady University
Baton Rouge, LA11.2026
Skills
- Medical software experience
- Management experience
- Office Administration
- In Bound/ Out Bound Calling
- Telecommunications
- Microsoft Certified
- Customer Service
- Venipuncture and Phlebotomy
- Patient Care
Accomplishments
- Class Valedictorian of Phlebotomy Program
- National Honor Society
Timeline
Sub Contractor
DoorDash, Instacart, Homeaglow
01.2024 - Current
Phlebotomist
Kedplasma
03.2023 - Current
Phlebotomist
Immunotek Bio Centers
01.2023 - 02.2023
Prior Authorization Medical Assistant
Dimitri Dermatology
05.2021 - 12.2022
Phlebotomist Intern
LabCorp
02.2019 - 03.2019
Cleaning Professional and Assistant Office Manager
Two Maids & A Mop Franchising
02.2018 - 04.2020
Phlebotomy Certification - Allied Health
Petra College
Some College (No Degree) - Radiologic Technology
Delgado Community College
Associate of Applied Science - Radiologic Technology
Franciscan Missionaries of Our Lady University
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