Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Timeline
Hi, I’m

Kendra Robinson

Roswell,Georgia

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Work from home optionCareer advancementWork-life balanceHealthcare benefitsCompany Culture

Summary

Detail-oriented administrative and customer service professional with extensive experience in insurance support, remote customer service, and front desk supervision. Proficient in high-volume phone communication, scheduling, insurance verification, and account management using systems such as ModMed. Recognized for effectively multitasking, promptly resolving customer concerns, and maintaining accurate records in fast-paced environments. Eager to leverage skills in Medical Scheduler, Patient Access Representative, or Administrative Support roles, with a strong preference for flexible opportunities accommodating both remote and in-office work settings.

Overview

10
years of professional experience

Work History

Pediatric Ent Of Atlanta
Atlanta, GA

Phone Communication Specialist
09.2024 - Current

Job overview

  • Manage high-volume inbound and outbound calls assisting customers with insurance inquiries and account support
  • Use the ModMed to access, update, and maintain customer insurance records
  • Verify insurance coverage eligibility and explain benefits, claims, and policy information to customers
  • Document all customer interactions accurately within internal systems
  • Resolve customer concerns efficiently while maintaining professionalism and confidentiality
  • Provide clear communication regarding coverage details, billing questions, and account updates
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Maintain compliance with company policies and data privacy standards

Remotely
Decatur, GA

Insurance Customer Service Representative (Remote)
06.2019 - 08.2024

Job overview

  • Handled inbound calls assisting customers with insurance coverage questions and account updates.
  • Verified policy details and explained benefits and claims information to customers.
  • Documented customer interactions and maintained accurate electronic records.
  • Resolved issues efficiently while maintaining strong customer satisfaction.
  • Worked independently in a remote environment while meeting productivity and service goals.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.

Atlanta Evergreen Marriott Conference Resort
Atlanta, GA

Accountant / Front Desk Supervisor
05.2016 - 03.2019

Job overview

  • Supervised front desk operations and ensured excellent customer service standards.
  • Managed financial transactions including billing, payments, and account reconciliation.
  • Assisted guests with reservations, account adjustments, and service requests.
  • Maintained accurate financial and guest records within company systems.
  • Supported staff training and ensured front desk procedures were followed.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Reconciled accounts and reviewed expense data, net worth, and assets.

Education

Saint Leo University
Duluth, GA

Associate of Science from Business Management

Peachtree Ridge High School

Diploma

Skills

  • Customer service expertise
  • Appointment coordination
  • Insurance eligibility verification
  • Multi-line phone management
  • Medical software experience
  • Data entry proficiency
  • Office administration
  • Proficient in Microsoft Office
  • Billing management
  • Conflict resolution
  • Team leadership
  • Effective time management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Full Professional

Timeline

Phone Communication Specialist

Pediatric Ent Of Atlanta
09.2024 - Current

Insurance Customer Service Representative (Remote)

Remotely
06.2019 - 08.2024

Accountant / Front Desk Supervisor

Atlanta Evergreen Marriott Conference Resort
05.2016 - 03.2019

Peachtree Ridge High School

Diploma

Saint Leo University

Associate of Science from Business Management

Similar Profiles

  • Julissa GuzmanJulissa Guzman

    Phone Operator at Texas Regional UrologyPhone Operator at Texas Regional Urology

  • Jinghan ZhangJinghan Zhang

    Sales & Communication Assistant at Henan Chaoya Medical EquipmentSales & Communication Assistant at Henan Chaoya Medical Equipment

  • Rhonda BallardRhonda Ballard

    <ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing

  • Douglas WongDouglas Wong

    <p>Hours per week: 40</p> <ul> <li>Duties, Accomplishments and Related Skills:</li> <li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li> <li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li> <li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li> <li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li> <li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li> <li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li> <li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li> <li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li> </ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p> <ul> <li>Duties, Accomplishments and Related Skills:</li> <li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li> <li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li> <li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li> <li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li> <li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li> <li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li> <li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li> <li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li> </ul> at INDUSTRIAL VIDEO & CONTROL

CREATE PROFILE
Kendra Robinson