Julissa Guzman
New Caney,TX
Summary
Dynamic and results-driven professional with extensive experience at Texas Regional Urology, excelling in patient scheduling and effective communication. Demonstrated ability to manage over 100 calls daily while providing exceptional customer service and empathy. Proven track record in records management and multitasking in fast-paced environments, ensuring seamless operations and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Phone Operator
Texas Regional Urology
Kingwood, TX
07.2023 - Current
- Answer all incoming calls in a friendly and polite approach to engage callers to give proper information
- Communicate patient concerns to providers via message through appropriate system
- Communicate patients to appropriate person if they have medical questions
- Schedule all office appointments in a timely manner
- Update patient medical insurance
- Answer over 100 calls per day in a fast paced environment
- Confirmed all patient appointments
Staff Assistant
North American Consultants
Kingwood, TX
01.2023 - 06.2023
- Answered Incoming calls
- Completed the breakdown of expert reports
- Confirmed that all pertinent information is included in the expert report from the providing expert
- Emailed back and forth for confirmation of any edits that were made to the report
- 10+ reports completed per day
Lead Patient Coordinator
The Vision Source
Kingwood, TX
05.2020 - 11.2022
- Warmly welcomed all patient and coordinated check-in, collected insurance information, and directed them to their destination
- Managed all phone calls coming into office from patients, vendors, and staff
- Provided excellent customer service and administrative assistance with a helpful and friendly attitude
- Did minor repairs and adjustments on glasses
- Coordinated pick up and delivery for all mail carriers
- Balanced the cash drawer before closing the office for the day
Education
Certification - CCMA certification
Victorious Healthcare Academy
Houston, TX08.2024
High School diploma -
New Caney High School
New Caney, TX01.2019
Skills
- Bilingual proficiency
- Patient scheduling
- Records management
- Appointment confirmation
- Empathy and patience
- Front desk management
- Call routing
- Multitasking ability
- Effective communication
- Pressure resilience
- Rapid learning
- Customer service expertise
References
Available upon request
Languages
- English
- Spanish
Languages
Spanish
Professional
Timeline
Phone Operator
Texas Regional Urology
07.2023 - Current
Staff Assistant
North American Consultants
01.2023 - 06.2023
Lead Patient Coordinator
The Vision Source
05.2020 - 11.2022
Certification - CCMA certification
Victorious Healthcare Academy
High School diploma -
New Caney High School