Hope Rowley
Oxford,MI
Summary
Dynamic customer service expert skilled in multitasking and problem-solving in high-pressure environments. Experienced in managing client relationships, training staff, and implementing effective solutions that elevate service quality and operational efficiency.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Server
Sagebrush Cantina
Lake Orion, Michigan
10.2025 - 07.2026
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Delivered meals promptly and ensured guest satisfaction.
- Handled cash and processed payments efficiently at point of sale.
Restaurant Manager
Sullivan’s Public House
Oxford, Michigan
10.2024 - 05.2025
- Trained and supervised staff to maintain high service standards.
- Managed daily restaurant operations and ensured smooth service flow.
- Monitored inventory levels and coordinated supply orders effectively.
Insurance Producer
State Farm
10.2022 - 10.2023
- Cultivated client relationships that drove sales growth and improved retention rates.
- Educated clients on insurance options and benefits to enhance understanding and informed decision-making.
Account Coordinator
BxB Media
Rochester Hills, Michigan
04.2021 - 10.2022
- Provided comprehensive account support through report generation and data analysis for client success.
- Managed client relationships to deliver timely responses and enhance satisfaction.
- Coordinated multiple projects simultaneously, ensuring organization and clear communication among stakeholders.
Customer Service Supervisor
Whole Food Market
Rochester Hills, Michigan
01.2007 - 04.2021
- Resolved escalated customer issues promptly and professionally, ensuring high service standards.
- Implemented innovative training programs to enhance team efficiency and elevate customer satisfaction.
- Fostered a positive work environment through effective communication and support initiatives.
- Managed daily cash deposits while reconciling cash office records for accuracy.
- Processed and verified large volumes of cash transactions, maintaining minimal error rates.
Education
HIGH SCHOOL DEGREE -
Lake Orion Community High School
Lake Orion, MISkills
- Point of sale management
- Customer relations
- Client management
- Problem solving
- Team collaboration
- Training and mentoring
- Communication skills
Certification
- Property and Casualty Insurance License
- Life and Health Insurance License
Timeline
Server
Sagebrush Cantina
10.2025 - 07.2026
Restaurant Manager
Sullivan’s Public House
10.2024 - 05.2025
Insurance Producer
State Farm
10.2022 - 10.2023
Account Coordinator
BxB Media
04.2021 - 10.2022
Customer Service Supervisor
Whole Food Market
01.2007 - 04.2021
HIGH SCHOOL DEGREE -
Lake Orion Community High School