Hope Stephens
Winona,MN
Summary
Passionate barista with experience in specialty coffee shops and fast-paced environments, along with time spent as a Resident Assistant at a nursing home. Skilled in making traditional espresso drinks, latte art, and creating unique recipes, while also building strong connections with residents and their families to make sure their needs are met. Great at handling high-volume orders with care, as well as helping with daily tasks like bed changes and feeding. Known for keeping workspaces clean and organized, ensuring things run smoothly, and providing a positive experience for both customers and residents.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
Winona, MN
12.2024 - Current
- Delivered great customer service while identifying opportunities to sell complementary products, such as pastries, seasonal drinks, and merchandise, driving both sales and overall store revenue. Used strong communication skills to build relationships and retain customers.
- Encouraged customers to sign up for Starbucks Rewards, boosting enrollment rates, and promoting the value of the program for repeat business.
- Educated customers on how to maximize rewards, creating a deeper connection with the brand, and encourage repeat sales.
- Demonstrated strong product knowledge by offering tailored recommendations based on customers' desires for taste, health-conscious choices, or mood. Helped customers find their perfect drink through thoughtful suggestions, creating a unique experience that made them feel valued and understood.
Resident Assistant
Wildwood Grove
Le Roy, MN
11.2021 - 08.2024
- Developed strong, personalized relationships with residents and their families, ensuring a high level of satisfaction and trust.
- Used communication skills to understand and address individual needs, fostering a positive environment, and enhancing resident retention.
- Actively informed families about additional services and resources available within the nursing home, contributing to increased awareness of offerings. Worked to highlight unique selling points, creating tailored solutions for residents and prospects.
- Actively promoted facility events and programs by identifying residents' interests and encouraging participation, leading to increased engagement and a tight-knit sense of community. This also helped strengthen the facility's brand as an enriching, resident-centered environment.
Education
Marketing
Winona State University
Winona, MN05-2026
Associates of Art
Riverland Community College
Austin, MN05-2024
Skills
- Effective communication
- Time management
- Innovative thinking
- Adaptivity
- strong work ethic
Certification
- First-Aid and CPR Certified
Languages
English
Professional
Affiliations
- Involved at Pleasant Valley Church
- Enjoys outdoors
- Volunteer work
Timeline
Barista
Starbucks, Barista
12.2024 - Current
Resident Assistant
Wildwood Grove
11.2021 - 08.2024
Marketing
Winona State University
Associates of Art
Riverland Community College
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