Restaurant Hostess
World Hot Pot
07.2023 - 11.2023
- Advised customers about special offerings and menu items to help drive sales.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took initial drink orders and relayed information to wait or bar staff.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
