Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Tesch

Bettendorf

Summary

Adaptable professional with a strong background in customer service and retail management. Known for excellent communication and training abilities, contributing to team success and improved customer engagement. Ready to support organizational goals through enhanced customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Aetna, a CVS Health
Bettendorf, IA
02.2022 - Current
  • Resolved customer inquiries efficiently through phone and email communication.
  • Provided accurate information regarding insurance policies and claims processing.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Also worked on additional projects, EX: Recycle bin, HBS verification bin, call audits, supervisor projects, and mystery calls.

Assistant Store Manager

7 Eleven Gas Station
Silvis, IL
01.2019 - 08.2020
  • Assisted in managing daily store operations, ensuring optimal customer service and satisfaction.
  • Executed inventory management processes, maintaining accurate stock levels.
  • Trained and supervised staff on store policies, procedures, and customer engagement techniques.
  • Implemented promotional strategies to enhance product visibility and drive sales performance.
  • Trained new employees on all shifts.

Education

High School Diploma -

Kimberly Center
Davenport

No Degree - Medical Billing And Coding

Orion Technical College
Davenport
11-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Call center experience

Timeline

Customer Service Representative

Aetna, a CVS Health
02.2022 - Current

Assistant Store Manager

7 Eleven Gas Station
01.2019 - 08.2020

High School Diploma -

Kimberly Center

No Degree - Medical Billing And Coding

Orion Technical College