Summary
Overview
Work History
Education
Skills
Photography
Timeline
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Hope Thomas

Port Saint Lucie,FL

Summary

Highly experienced customer Service Advisor known for exemplary team-building and deescalating skills. Gifted at working with all types of personalities. Performance history of developing strong honest customer relationships and delivering impressive results consistently

Overview

4
4
years of professional experience

Work History

Sales Floor Advisor

Best Buy
Jensen Beach, FL
11.2021 - Current
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Responded to in-person requests for information about company offerings while enhancing the customers experience with a smile
  • Increased sales by offering consultation and advice on products and services and applying adequate customer service techniques.
  • Demonstrated features, and offered solutions.
  • Maintained current knowledge of sales and product changes in order to provide best possible service for all customer needs



Customer Service Associate

Cumberland Farms Gas Station
Fort Pierce , Florida
05.2018 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction while maintaining an orderly store
  • forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times while leading a shift

Administrative Assistant

Metro Community Assistance Inc.
Atlanta, GA
09.2014 - 08.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • distributed over 4,020 meals to needy families
  • Sorted, distributed, and recorded outgoing meals for records.

Education

Bachelor of Science - Environmental Science

Lynn University
Boca Raton, FL

Associate of Arts - Digital Technology

Indian River State College
Ft. Pierce, FL
05.2024

High School Diploma -

Fort Pierce Central High School
Fort Pierce, FL
05.2019

Skills

  • Building Customer Relationships and Loyalty
  • Meeting Sales Goals
  • Corrective Actions
  • Corporate Compliance
  • Adaptable and Flexible
  • Locating Merchandise
  • Inquiry Response
  • Suggestive Selling

Photography

I am a Photographer who's goals are to travel and build my portfolio for the next five years, while building my following and contributors for my cause. To enlighten and to inspire people to look a little deeper. and if they're open minded I Hope they walk away caring more about the world.

Timeline

Sales Floor Advisor

Best Buy
11.2021 - Current

Customer Service Associate

Cumberland Farms Gas Station
05.2018 - 08.2019

Administrative Assistant

Metro Community Assistance Inc.
09.2014 - 08.2016

Bachelor of Science - Environmental Science

Lynn University

Associate of Arts - Digital Technology

Indian River State College

High School Diploma -

Fort Pierce Central High School

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Hope Thomas