Hope Van Rooyen
Perrysburg
Summary
Results-driven leader in team management and customer service with expertise in operational oversight. Committed to ensuring compliance and cost control while enhancing customer experiences. Proven success in managing high-volume restaurant operations, focusing on team training and client relations, fostering operational efficiency and loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operating Owner
Tailgators
Perrysburg
09.2023 - 12.2025
- Owned and managed daily operations of high-volume neighborhood restaurant in fast-paced environment.
- Oversaw 20 employees, focusing on hiring, scheduling, and training to enhance service quality.
- Managed inventory and vendor relationships, ensuring product availability and cost control.
- Handled cash management, POS reconciliation, and financial tracking to maintain operational integrity.
- Maintained compliance with health, safety, and alcohol service regulations.
Sales
Costco
Perrysburg
08.2018 - 09.2024
8/2018-9/2024
Customer service, membership sales, and merchandising
- Cultivated relationships with customers to boost satisfaction and loyalty.
- Analyzed sales data to identify trends and inform strategic decisions.
General Manager
Jed's
Perrysburg
09.2006 - 08.2018
Managed daily operations of high-volume sports bar, enhancing service efficiency and customer satisfaction.
- Supervised, trained, and scheduled staff to optimize productivity and quality of service.
- Oversaw inventory management, vendor ordering, and implemented cost control measures.
- Handled cash management, POS reporting, and conducted end-of-day financial reconciliations.
- Resolved customer concerns, fostering a positive guest experience.
- Ensured compliance with food safety, sanitation, and responsible alcohol service regulations to maintain operational standards.
Education
High School Diploma -
Notre Dame Academy
Toledo, OH05-1991
Skills
- Operations management
- Inventory management
- Cash handling
- Scheduling
- Compliance and safety standards
- Client relations
- Team leadership and training
- Conflict resolution
- Fast-paced environment management
Certification
- CDCA Certified Center for Addiction Studies and Research 2026
- Serv Safe Manager Certification Expires 10/2028
- Serv Safe Alcohol Certification Expires 10/2028
Timeline
Operating Owner
Tailgators
09.2023 - 12.2025
Sales
Costco
08.2018 - 09.2024
General Manager
Jed's
09.2006 - 08.2018
High School Diploma -
Notre Dame Academy