LUIS A. GARZA
Dickinson,TX
Summary
Results-driven transportation and operations leader with a focus on optimizing startup initiatives and operational performance. Successfully managed diverse teams of drivers while fostering engagement and retention. Demonstrated ability to implement effective processes and ensure safety compliance, driving customer satisfaction in high-pressure settings.
Overview
9
9
years of professional experience
Work History
Co-Owner / Operating Partner
DRIFTWOOD BBQ
Santa Fe, Texas
10.2024 - 03.2026
- Co-founded and operated startup restaurant, overseeing staffing, inventory, budgeting, customer service, and daily operations to create a welcoming dining experience.
- Managed vendor relationships and operational procedures, fostering employee development to enhance service quality and improve financial performance.
- Led marketing initiatives and community engagement efforts, driving business development activities to increase local presence and customer loyalty.
- Managed daily kitchen operations to ensure efficient food preparation and service.
- Developed and implemented menu items based on customer feedback and seasonal ingredients.
Transportation Manager II
JB HUNT TRANSPORT SERVICES
Houston, Texas
10.2022 - 08.2024
- Managed transportation operations supporting 20–25+ professional drivers across dedicated customer accounts.
- Supported startup launch of Anheuser-Busch Inbound account, establishing operating procedures and execution standards.
- Selected to transition to the startup Niagara Bottling account, leading daily execution, driver engagement, and process development with limited direct oversight.
- Built strong relationships with drivers resulting in high levels of trust, engagement, and retention.
- Served as the primary liaison between drivers, customers, maintenance personnel, and leadership teams.
- Conducted driver coaching and performance management, managing investigations and corrective actions while fostering positive employee relations.
- Completed JB Hunt Transportation Manager 101 and Transportation Manager 201 leadership development programs at corporate headquarters in Lowell, Arkansas.
- Ensured DOT compliance and safety standards while achieving customer satisfaction and meeting operational performance objectives.
Operating Partner
EVOLUTION AC & HEATING
Houston, Texas
10.2020 - 10.2022
- Managed operational performance and financial reporting, ensuring quality assurance initiatives aligned with organizational standards.
- Managed daily operations and logistics for HVAC service delivery.
- Directed daily operations, enhancing scheduling efficiency, supporting customer service needs, managing budget compliance, and facilitating technician resources.
- Oversaw team training and development to enhance service quality.
- Coordinated scheduling and dispatching of technicians for service calls.
Assistant General Manager
SPARK INC.
09.2017 - 10.2020
- Led restaurant operations and a team of 75+ employees to ensure smooth daily functioning.
- Coordinated staffing, labor management, inventory control, and guest service performance to meet profitability objectives.
Education
Business Management
Texas Tech University
General Studies
Alvin Community College
Skills
- Operations Management
- Logistics Coordination
- Transportation Operations
- Regulatory Compliance
- Risk Management
- Budget Oversight
- Process Improvement
- Startup Operations
- Operational Leadership
- Team Development
- Problem Solving
- Customer Relations
Timeline
Co-Owner / Operating Partner
DRIFTWOOD BBQ
10.2024 - 03.2026
Transportation Manager II
JB HUNT TRANSPORT SERVICES
10.2022 - 08.2024
Operating Partner
EVOLUTION AC & HEATING
10.2020 - 10.2022
Assistant General Manager
SPARK INC.
09.2017 - 10.2020
Business Management
Texas Tech University
General Studies
Alvin Community College