Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Hope Vaughn

St Louis,MO

Summary

Dynamic Unit Manager with a proven track record at Waffle House, enhancing operational efficiency and team cohesion. Excelled in strategic planning and quality assurance, boosting customer satisfaction. Skilled in training and mentoring, fostering a culture of reliability and excellence. Demonstrated exceptional problem-solving abilities and multitasking, ensuring high standards in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Unit Manager

Waffle House
12.2017 - Current
  • Performed regular audits of inventory, cash, payroll records. maintain costs within set parameters without sacrificing the quality in any facet of the business
  • Resolved conflicts among team members to maintain a positive atmosphere and protect the customer and associate experience,
  • Tracked quality of food being served, and the functioning of equipment, performing maintenance on what I could fix, and reporting what I could not.
  • Filled a productive role daily to maintain my own skills and to coach and train all associates in best practices
  • Took primary responsibility for all interviews, new associate onboarding, orientation, and training.
  • Communicated with associates regularly to stay in the loop about hardships related to work, in an effort to retain staff and allow associates to feel comfortable and safe.
  • Took responsibility for coaching and updating other members of management in units nearby, checking in on their stress levels, and ensuring less experienced managers understood new policies and protocols given to us.

Operator/ Product Certifier

Lmc Industries
05.2015 - 11.2017
  • Ran plastic injection mold machines on a continuous cycle.
  • Packed parts that were good, discarding parts that were not up to quality standards
  • Check on parts for multiple machines that cycle too quickly for one operator, assisting in quality control and packaging.
  • occasionally worked on re-labeling large loads of product that was mislabeled, ensuring deadlines were met.

Education

No Degree - Finance

University of Missouri St Louis, St Louis, MO

I did well in my studies but ultimately had to drop out due to family and financial issues.

  • Relevant Coursework: Business statistics & college algebra

High School Diploma -

Fox High School, Arnold, MO
05-2015

Skills

  • Scheduling
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Training and mentoring
  • Team building
  • Operations Management
  • Strategic Planning
  • Quality Assurance
  • Performance monitoring
  • Payroll

Accomplishments

  • Supervised team of 15-25 staff members.
  • Collaborated with team of 4 in the development of updated sanitation chart for southern units.
  • created an environment that was able to train and foster teamwork for multiple units.

Timeline

Unit Manager - Waffle House
12.2017 - Current
Operator/ Product Certifier - Lmc Industries
05.2015 - 11.2017
University of Missouri St Louis - No Degree, Finance
Fox High School - High School Diploma,

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Hope Vaughn