Hope Willis
Summary
Experienced customer service and administrative professional with a strong background in healthcare operations and medical equipment coordination. Skilled in insurance verification, patient assistance, and maintaining compliance with Medicare and HIPAA guidelines. Adept at streamlining processes, managing documentation, and fostering relationships with clients and providers. Proven ability to handle high-volume tasks with accuracy and professionalism.
Overview
19
19
years of professional experience
Work History
Remote Customer Service/Call Center
Kinex Medical Company
04.2022 - Current
- Troubleshot recovery equipment issues and coordinated communication between field representatives and central intake to ensure timely resolutions.
- Contacted patients interested in financial assistance to qualify them for the hardship program to ensure affordable recovery equipment is provided.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Remote Position
Processing prescriptions
System One/Capgemini
02.2021 - 03.2022
- Verified insurance coverage and processed prior authorizations to support efficient prescription fulfillment.
- Remote Position
Temp to perm position as mortgage collector
Express Employment Professionals
12.2020 - 02.2021
- Utilized various software programs for efficient account management, tracking progress towards collection goals consistently.
- Negotiated payment arrangements, resulting in increased on-time payments and reduced defaults.
- Remote Position
Account Executive
DuraMedic
03.2018 - 03.2020
- Maintained DME stock in 3 hospital locations, obtained orders and mended provider and hospital staff relationships to streamline distribution of medical equipment.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Hospital Liaison/Customer Service Rep
Lookout Medical Services
03.2016 - 03.2018
- Maintained relationships with hospital staff and providers to streamline medical equipment delivery and documentation processes.
- Fostered a culture of collaboration and open communication among hospital staff, ensuring optimal coordination in addressing patients' unique needs.
Personal Assistant to CEO; Head of Research and Acquisition
Unified Technologies
08.2013 - 03.2016
- Assisted in implementing new business protocols and operational budgets during acquisition projects.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
Skilled Clerical Coordinator
Guardian Home Care
04.2006 - 08.2013
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Contributed to a positive work environment by maintaining open lines of communication within the team.
- Increased efficiency in document preparation by creating standardized templates for consistent formatting across all communications materials.
- Provided IT support and staff training on Cerner software, ensuring smooth adoption of new systems.
Education
High School Diploma -
Palmerton High School
Palmerton, PA06-1994
Skills
- Professional phone etiquette
- Filing and data archiving
- Healthcare documentation compliance
- Working knowledge of CMS forms/Medicare LCD
- Insurance verification and prior authorizations
- Proficient with insurance billing/collection procedures
- Medical equipment troubleshooting
- Patient assistance and coordination
Timeline
Remote Customer Service/Call Center
Kinex Medical Company
04.2022 - Current
Processing prescriptions
System One/Capgemini
02.2021 - 03.2022
Temp to perm position as mortgage collector
Express Employment Professionals
12.2020 - 02.2021
Account Executive
DuraMedic
03.2018 - 03.2020
Hospital Liaison/Customer Service Rep
Lookout Medical Services
03.2016 - 03.2018
Personal Assistant to CEO; Head of Research and Acquisition
Unified Technologies
08.2013 - 03.2016
Skilled Clerical Coordinator
Guardian Home Care
04.2006 - 08.2013
High School Diploma -
Palmerton High School
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