Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hope Kerbs

Rockford, IL 61108, USA,IL

Summary

Dedicated Medical Assistant with one year in the field. Experience in Cardiology, Pediatrics, Pulmonology, Neurology, Sleep Medicine, and Infectious Disease/ Neurosurgery Intervention.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

UW Health
01.2023 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Assistant

MercyHealth
10.2022 - 09.2023
  • Obtain patient vitals including blood pressure, temperature, and diagnostic information with empathy and compassion
  • Update patient records to include all new information and treatment plans for 40 patients daily.
  • Provided clinical support to physicians and nursing teams, managed patient intake, obtained medical records, and communicated with empathy and compassion, which resulted in a 93% patient satisfaction score
  • Update medical records for patients and ensure compliance with HIPAA regulations and patient confidentiality

Assistant Manager

Kelley Williamson Mobil
07.2018 - 10.2022
  • Address and resolve various customer questions and concerns
  • Count register drawers and prepare daily bank deposits
  • Supervise a team of 2 to 4 workers
  • Set up promotional displays and restock products
  • Gained strong foundation in customer service, team collaboration, and task prioritization
  • Hire and train a team of sales representatives
  • Ensure customers are satisfied with the level of service offered
  • Promoted customer loyalty and grew sales by providing friendly, knowledgeable service

Education

Medical Assistant Diploma program - Healthcare

Rockford Career College
Rockford,IL
11-2023

High School Diploma -

Thomas Jeffeson High School
Rockford, IL
06-2006

Skills

  • Multi-tasking
  • Vital sign recording
  • EKG
  • Injections/ booster administration
  • Administrative skills
  • Clinic Flow Proficiency

Certification

Medical Assistant RMA through AMT AMT January 2023

Timeline

Medical Assistant

UW Health
01.2023 - Current

Medical Assistant

MercyHealth
10.2022 - 09.2023

Assistant Manager

Kelley Williamson Mobil
07.2018 - 10.2022

Medical Assistant Diploma program - Healthcare

Rockford Career College

High School Diploma -

Thomas Jeffeson High School

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