Hope Bardin
Venice
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Front Desk Agent
Hampton Inn By Hilton
Bradenton
07.2025 - Current
- Greeted guests warmly and provided exceptional customer service at the front desk.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Assisted with reservations and coordinated room assignments effectively.
- Processed payments and maintained cash drawer accuracy throughout shifts.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
Front Desk Agent
Home2 Suites By Hilton
Santa Rosa Beach
01.2025 - 07.2025
- Greeted guests warmly and provided exceptional customer service at the front desk.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Provided excellent customer service while upholding company policies.
- Kept accurate records of guest transactions.
Operations Lead
Saks OFF 5TH
Destin
04.2024 - 11.2024
- Coordinated daily operations to optimize workflow and resource allocation.
- Managed inventory levels to ensure product availability for customers.
- Trained new team members on operational procedures and best practices.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Trained new employees on operational protocols, significantly reducing onboarding time.
Education
Master of Science - Acupuncture And Chinese Medicine
Dragon Rises College of Oriental Medicine
Bradenton, FL 09.2025 - 12.2025
Bachelor of Science -
Everglades University
Boca Raton, FL 05.2022 - 05.2025
Skills
- Customer service
- Employee training
- Reservations
- Clerical duties
- Phone and email etiquette
- Guest services
Certification
- 4-40
- 2-15
- First Aid Certification
- Certified Guest Service Professional
References
References available upon request.
Timeline
Master of Science - Acupuncture And Chinese Medicine
Dragon Rises College of Oriental Medicine
09.2025 - 12.2025
Front Desk Agent
Hampton Inn By Hilton
07.2025 - Current
Front Desk Agent
Home2 Suites By Hilton
01.2025 - 07.2025
Operations Lead
Saks OFF 5TH
04.2024 - 11.2024
Bachelor of Science -
Everglades University
05.2022 - 05.2025