Hopeton Baker
North Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Security Officer
MGM Resorts International
03.2023 - Current
- Developed strong relationships with local community members to foster trust between the organization's security team and its neighbors.
- Investigated suspicious activities and persons to maintain security of premises.
- Completed full building and grounds patrols to spot and investigate concerns.
Armed Security Officer
Marksman Security
02.2022 - 02.2023
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
Customer Service Representative
LACare
01.2021 - 02.2022
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV05.2017
Skills
- Team Leadership
- Cooperative Attitude
- Reliability
- Relationship building and management
Timeline
Security Officer
MGM Resorts International
03.2023 - Current
Armed Security Officer
Marksman Security
02.2022 - 02.2023
Customer Service Representative
LACare
01.2021 - 02.2022
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
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