Horace Lindsey
Chicago,Illinois
Summary
High-performing Senior Benefits Advisor with 3 years experience. Analyzes and evaluates job duties and requirements using understanding of compensation and benefits laws and regulations. Strong organizational skills with keen eye for detail.
Overview
7
7
years of professional experience
Work History
Benefits Advisor
OneDigital
08.2021 - Current
- Improved client satisfaction by providing clear and concise information on health benefit plans and options.
- Streamlined benefits enrollment process for increased efficiency and accuracy, ensuring timely access to coverage for clients.
- Developed personalized benefit strategies for clients, resulting in better understanding of plan options and greater satisfaction with choices made.
Customer Service Representative
Enova International
11.2018 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Warehouse Lead
Google
09.2016 - 08.2018
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Streamlined order processing for faster turnaround times and increased customer satisfaction.
- Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols.
- Enhanced employee productivity with comprehensive training programs and performance evaluations.
Education
Bachelor of Arts - Culinary Arts
School of The Art Institute of Chicago
Chicago, IL06.2013
Skills
- Critical Thinking
- Decision Making
- Customer Service
- Benefits Analysis
Accomplishments
100 club
3 AEP
Reached every goal set by company
Timeline
Benefits Advisor
OneDigital
08.2021 - Current
Customer Service Representative
Enova International
11.2018 - 07.2021
Warehouse Lead
Google
09.2016 - 08.2018
Bachelor of Arts - Culinary Arts
School of The Art Institute of Chicago
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