Summary
Overview
Work History
Education
Skills
Timeline
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Horacio Figueroa

Tampa,FL

Summary

I am knowledgeable and a dedicated customer service professional with extensive experience. A solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with customers. Very motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and furthering my own education and knowledge on a broad range of skillsets.

Overview

5
5
years of professional experience

Work History

Customer Service Office Staff Member

Publix
08.2018 - Current
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed and picked up daily cash flow and bundled and dropped money for the bank to pick up, accounted for loss and theft whether that be from associates or customers, and balanced our operations to make sure everything was correct for the next day.

Education

Associate of Science - Cybersecurity

Hillsborough County Community College
Tampa, FL
05.2022

Skills

  • Premier Customer Service
  • Order Processing
  • De-Escalation Techniques
  • Quality Control
  • Product and Service Knowledge
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Recordkeeping Strengths

Timeline

Customer Service Office Staff Member

Publix
08.2018 - Current

Associate of Science - Cybersecurity

Hillsborough County Community College

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Horacio Figueroa