Hortencia Carrillo
Norwalk,CA
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 20 years of experience in banking.
Overview
19
19
years of professional experience
Work History
Compliance Officer
Hawaiian Gardens Casino
Hawaiian Gardens, CA
03.2018 - 09.2021
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Prepared training programs to improve compliance at all levels.
- Counseled committees and department heads regarding compliance risks and standards.
- Monitored data export from internal and external systems, identifying and reporting potential risks.
Store Manager
Wells Fargo & Company
Lakewood, CA
11.2001 - 12.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
No Degree - 42 Units Completed
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZCertificate of Administration - 18 Units
East Los Angeles College
Monterey Park, CA10.2018
High School Diploma -
Westview High School
Avondale, AZ05.1997
Skills
- Compliance Reporting
- Audit Coordination
- Fraud Investigations
- Cash Register Operations
- Accounts Payable and Accounts Receivable
- Customer Interaction
- Relationship Management
Timeline
Compliance Officer
Hawaiian Gardens Casino
03.2018 - 09.2021
Store Manager
Wells Fargo & Company
11.2001 - 12.2016
No Degree - 42 Units Completed
Maricopa Community Colleges - Estrella Mountain Community College
Certificate of Administration - 18 Units
East Los Angeles College
High School Diploma -
Westview High School
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