Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hortencia K Ramirez

Aurora,IL

Summary

Dedicated, hard working, motivated professional with demonstrated strengths in great customer service, time management. and a strong team player. Dependable candidate with excellent verbal and written communication skills seeking opportunity to expand skills and contribute to company success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Walgreens
Montgomery, IL
01.2022 - 10.2024
  • Managed daily shift operations and assigning team members to specific tasks.
  • Trained new employees on procedures, policies, and job functions.
  • Ensured compliance with all safety regulations during shifts.
  • Monitored performance of staff to ensure quality standards were met.
  • Resolved customer complaints in a timely and professional manner.
  • Developed strategies to improve operational efficiency and productivity.
  • Addressed any issues or concerns raised by staff during shifts.
  • Ensured proper stock levels were maintained throughout the shift.

Team Lead

EZ Book Recycle
Montgomery, IL
07.2013 - 11.2019
  • Enhanced service delivery by revising workflow and improving communication between departments
  • Monitored team work, identified safety concerns, and removed hazards
  • Organized schedules and daily assignments for team and leveraged individual knowledge and strengths to maximize team success
  • Trained individuals on proper inventory process and procedures
  • Resolved customer issues and concerns with urgency and professionalism thru email and phone
  • Maintained receiving area working at an efficient flow and accurately

Recruiter

Atlas Staffing
Aurora, IL
01.2012 - 04.2013
  • Evaluated applicants, reviewed resumes, and conducted interviews
  • Produced and sent weekly staffing reports to keep business updated on staffing progress
  • Would make phone calls to applicants on our data system to recruit for available positions
  • Conducted strategic recruitment activities such as promoting in social media, marketing, and attending job fairs

Loan Officer

PLS Loan Store
Aurora, IL
01.2008 - 09.2011
  • Processed loan applications
  • Data Processing
  • Prepared professional records with cover sheets, batch labels, and proper classifications
  • Helped obtain complete and accurate applications for loans by verifying, collecting, and updating information
  • Helped with approval or denial decisions by locating information or reports needed by underwriters
  • Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans
  • Made courtesy calls to remind clients of upcoming payments or past due accounts
  • Verified data accuracy and completeness by running validation queries
  • Kept record of clients

Education

High School -

East Aurora High School
Aurora, IL
01.2003

Skills

  • Strong communication and interpersonal skills
  • Bilingual
  • Great customer service
  • Learning and adaptability skills
  • Dependable
  • Team motivation
  • Cash Handling
  • Training and mentoring

Languages

Spanish
Native/ Bilingual

Certification

  • Pharmacy Tech License

Timeline

Shift Lead Manager

Walgreens
01.2022 - 10.2024

Team Lead

EZ Book Recycle
07.2013 - 11.2019

Recruiter

Atlas Staffing
01.2012 - 04.2013

Loan Officer

PLS Loan Store
01.2008 - 09.2011

High School -

East Aurora High School

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Hortencia K Ramirez