Hortencia Reyes
Menifee,CA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Always looking for new challenges and further my education and promotion in my career.
Overview
21
21
years of professional experience
Work History
Customer Service Cashier
JCPenney
Temecula, California
11.2024 - Current
- Recommended, selected, located, and obtained products to meet customer needs
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Assisted customers with locating merchandise within the store.
- Balanced cash drawers at the end of each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Scanned items and checked pricing on cash register for accuracy.
Hairstylist
Great Clips
Lake Elsinore, California
03.2008 - 05.2020
- Assisted other stylists with busy periods in the salon.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Provided consultations to clients about their desired hairstyle and hair care.
- Mentored new staff to enhance personal growth and increase productivity.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Managed cash register transactions during checkout process.
- Front end lead in charge of cashing out clients and handling of all money close down shop at the end of work shift
Customer Service Representative
JCPenny Department Store
Escondido, California
01.2004 - 05.2008
- Maintained a high level of professionalism when dealing with difficult customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Cosmetology -
Palomar College
San Marcos, CA06-2008
High School Diploma -
San Pasqual High School
Escondido, CA06-2004
Skills
- Check processing
- Order coordination
- Drawer management
- Data entry proficiency
Certifications
- CPR Trained obtained by The American Red Cross
- Health and Safety Food Handlers Card
Timeline
Customer Service Cashier
JCPenney
11.2024 - Current
Hairstylist
Great Clips
03.2008 - 05.2020
Customer Service Representative
JCPenny Department Store
01.2004 - 05.2008
Cosmetology -
Palomar College
High School Diploma -
San Pasqual High School