Hortensia Estevez
Winter Haven,FL
Summary
Motivated professional with over 20 years of experience in medical billing and collections. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to manage multiple projects simultaneously while maintaining high-quality work under pressure. Bilingual in Spanish, with a focus on efficient communication and administrative support.
Overview
11
11
years of professional experience
Work History
Practice Manager
North Broward Community Health
Pompano Beach, Florida
06.2021 - Current
- Oversaw daily operations of community health practice, ensuring efficient workflow across functions.
- Managed staff schedules to optimize resource allocation and enhance patient care.
- Coordinated patient appointments via electronic health record systems for streamlined access.
- Implemented compliance programs to uphold healthcare regulations and standards effectively.
- Trained new staff on operational procedures and best practices for patient interaction.
- Facilitated communication between medical and administrative teams to improve collaboration.
- Developed training materials to elevate service delivery in healthcare settings.
- Evaluated operational processes, recommending improvements to increase efficiency.
Medical Billing Manager
Mobile Medical Associates & Primary Care
Jupiter, Florida
01.2019 - 09.2022
- Managed remote organization of medical billing functions and daily operations for Covid-related house call billing.
- Supervised staff and operations of billing and collections, including KPI reporting.
- Designed forecasting models to reflect medical billing revenue and financial success across segments.
- Mentored financial analysts, prioritizing activities that drive success toward key objectives.
- Collaborated with internal stakeholders to ensure accurate forecasting and reporting of financial metrics.
- Reviewed and approved billing transactions, including invoicing, refunds, credits, cash applications, and write-offs.
- Oversaw analysis of projects focused on strategic initiatives for modernizing medicine.
- Assisted care coordinators with capital raising due diligence when applicable.
Medical Billing Manager
Medical Consultants Of Florida
Jupiter, Florida
04.2015 - 01.2019
- Managed billing and coding operations for primary and urgent care departments.
- Hired and trained staff to enhance billing department efficiency.
- Conducted audits to detect and resolve billing discrepancies.
- Responded to customer complaints regarding account balances.
- Developed and implemented streamlined billing procedures.
- Generated accounts receivable reports for financial analysis.
- Oversaw customer collections to reduce outstanding debts.
- Acted as liaison between attorney, business department, and third-party payers for accurate billing and reimbursement.
Skills
Healthcare provider expertise
Effective communication
Certified billing and coding
Data management and entry
Self-directed learning
First aid and CPR
- Critical thinking
- Troubleshooting abilities
- Social perceptiveness
- Medical coding
- Claim processing
- Revenue cycle management
- Electronic health records
- Financial forecasting
- Operational efficiency
- Staff training
- Data analysis
- Problem solving
- Medical billing
- HIPAA compliance
- Medical terminology
- Ethical standards
- Insurance verification
- EHR management eCW
- Clinical workflow optimization
- Compliance implementation
- Medical billing processes
- Operational process evaluation
Timeline
Practice Manager
North Broward Community Health
06.2021 - Current
Medical Billing Manager
Mobile Medical Associates & Primary Care
01.2019 - 09.2022
Medical Billing Manager
Medical Consultants Of Florida
04.2015 - 01.2019