Summary
Overview
Work History
Education
Skills
Additional Information
References
Languages
Languages
Timeline
Generic

Hosanna Santiago

Kernersville,NC

Summary

Dedicated and results-driven professional with a strong work ethic and exceptional organizational skills. Proven ability to excel in both team-oriented and independent environments. Possesses advanced user skills in information technology and social media, ready to contribute effectively to any organization. Committed to continuous learning and career development.

Overview

5
5
years of professional experience

Work History

Reentry Intern

Guilford County Sheriff's Office
Greensboro, NC
03.2025 - Current
  • Created individualized reentry plans for clients transitioning from incarceration to community.
  • Delivered comprehensive case management support, including housing assistance and employment readiness.
  • Facilitated education placement and mental health referrals to enhance client well-being.
  • Maintained meticulous documentation of client progress following agency standards.
  • Monitored client outcomes and adjusted support plans to maximize success rates.

Front Desk Receptionist

Guilford County Animal Services
Greensboro, NC
08.2022 - 03.2025
  • As a front desk receptionist, I perform daily tasks including welcoming customers, answering phone calls, scheduling appointments and surgeries, and assisting customers with needs.
  • I also scan and file paperwork, assist with animals, and gather and document important information.
  • I also process intakes, adoptions, and returns.

Animal Care Technician

Guilford County Animal Services
Greensboro, NC
04.2021 - 08.2022
  • As an animal care technician, I performed many daily tasks including caring for animals' needs, feeding animals, administering medications, help medical technicians.
  • I also translated for customers as well as conducted animal adoption appointments, I also cleaned and disinfected the kennels.
  • I log and monitor the health conditions of the animals as well as restrain animals when needed, I prepare lab samples and prepare enrichment for animals.

Crew member

Mcdonalds
Greensboro, NC
03.2020 - 02.2021
  • As a crew member, I performed daily tasks including taking orders, handling money, serving customers, preparing and cooking food, restocking, cleaning, training other employees, solving customer problems, and further opening/ closing tasks.

Education

Early Graduate -

Greensboro College Middle College
Greensboro, NC
12.2021

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Cash handling
  • Attention to detail
  • Patience and empathy
  • Organizational abilities
  • Multi-tasking
  • Problem solving
  • Dependability

Additional Information

Currently attending UNCG.

References

  • Heidi Scott, Manager, 3364204549
  • Alexis Pemberton, Coworker, 3364918896

Languages

  • English
  • Spanish

Languages

Spanish
Native/ Bilingual

Timeline

Reentry Intern

Guilford County Sheriff's Office
03.2025 - Current

Front Desk Receptionist

Guilford County Animal Services
08.2022 - 03.2025

Animal Care Technician

Guilford County Animal Services
04.2021 - 08.2022

Crew member

Mcdonalds
03.2020 - 02.2021

Early Graduate -

Greensboro College Middle College

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Hosanna Santiago