Hoshaiah Machen
Atlanta
Summary
Dedicated server assistant with expertise in food service and customer satisfaction. Proven skills in order fulfillment and maintaining cleanliness, enhancing guest experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server Assistant
topgolf
Atlanta
02.2022 - Current
- Delivered food and beverages to guests promptly, enhancing service efficiency.
- Maintained cleanliness of dining areas and service stations throughout shifts.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Helped manage inventory by restocking supplies and monitoring product levels.
- Responded to guest requests and resolved issues swiftly, contributing to positive dining experiences.
- Communicated effectively with team members to enhance workflow efficiency during busy periods.
- Followed health and safety protocols to maintain a safe dining environment for guests.
- Monitored tables for customer satisfaction and quality, facilitating timely additional service.
- Responded promptly to requests from servers or other staff members.
Backroom Associate
HomeGoods Distribution Center
Atlanta
06.2019 - 02.2022
- Organized and maintained cleanliness of backroom storage areas to support efficient operations.
- Received and processed incoming merchandise shipments daily.
- Collaborated with team members to manage inventory and replenish stock effectively.
- Conducted regular stock checks to ensure accurate inventory levels.
- Prepared merchandise for sales floor display according to company standards.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Collaborated with team members to ensure efficient workflow within the department.
- Provided customer service support when needed on the sales floor.
- Organized backroom according to store policies and procedures.
Warehouse Associate
hsn
Piney Flats
09.2018 - 02.2019
- Received and organized incoming shipments for inventory management.
- Conducted regular inventory counts, ensuring stock accuracy and availability.
- Maintained cleanliness and organization of work areas for safety compliance.
- Collaborated with team members to streamline packing processes, enhancing efficiency.
- Assisted in training new associates on warehouse procedures and safety protocols, fostering a knowledgeable workforce.
- Utilized warehouse management systems for tracking shipments and inventory data.
- Monitored equipment functionality and reported maintenance needs promptly.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Busser
california pizza kitchen
Atlanta
08.2017 - 02.2018
- Cleared tables promptly to maintain a clean dining environment.
- Delivered food and beverages to servers, improving service speed.
- Restocked supplies to ensure availability during peak hours.
- Ensured cleanliness of dining area, contributing to positive guest experience.
- Collaborated with team during busy shifts, ensuring seamless service.
- Monitored guest needs, ensuring timely assistance throughout their meal experience.
- Maintained a friendly attitude towards customers at all times.
- Provided assistance to coworkers during busy shifts.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Assisted other bussers or waitstaff during busy periods.
Foodrunner/Busser
truefood kitchen
Atlanta
08.2016 - 03.2017
- Delivered food promptly to tables, ensuring guest satisfaction.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
- Organized food orders and verified accuracy of items served to enhance guest experience.
- Coordinated orders and refilled beverages to streamline service for servers.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Communicated effectively with team members during busy shifts.
- Responded to guest inquiries regarding menu items and specials.
- Responded promptly to customer inquiries and requests for additional items or services.
- Monitored inventory levels of food and supplies for efficient service.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Trained new food runners on operational procedures to ensure consistent service quality.
- Assisted in training new staff members on restaurant operations and procedures.
- Assisted servers in setting up tables for guests.
- Communicated with chefs regarding potential menu changes or specials for the day.
Education
High School Diploma -
Midtown Highschool
Atlanta, GA05-2017
Skills
- Food service
- Table setting
- Order fulfillment
- Food safety management
- Cleaning protocols
- Inventory management
- Customer satisfaction
Timeline
Server Assistant
topgolf
02.2022 - Current
Backroom Associate
HomeGoods Distribution Center
06.2019 - 02.2022
Warehouse Associate
hsn
09.2018 - 02.2019
Busser
california pizza kitchen
08.2017 - 02.2018
Foodrunner/Busser
truefood kitchen
08.2016 - 03.2017
High School Diploma -
Midtown Highschool