Hosne Siddique
Westbury,NY
Summary
Focused and intelligent Personal Banker with background analyzing vast amounts of information from different sources and making appropriate judgments. Skilled in leading financial proceedings, leading support teams, working with clients and promoting positive banking relationships.
Overview
14
14
years of professional experience
Work History
Personal Banker
Citibank
01.2023 - 02.2024
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Meeted with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed over 100 customer calls per week increasing sales.
Personal Banker
HSBC Bank USA/ Citizens Bank
09.2009 - 01.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals, and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordered additional checks, and updated customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- 'Managed over 30 customer calls per day.' or, "Increased sales by 10%".
Education
Bachelor of Science - Management Information Systems
SUNY College At Old Westbury
Old Westbury, NY12.2020
Associate of Science - Accounting
Queensborough Community College of The City University of New York
Oakland Gardens, NY12.2001
Skills
- Client Relationship Management
- Community Reinvestment Act
- Legal Considerations
- Cash Vault Auditing
- Teller Auditing
- Financial Advisement
- Financial Optimization
- Customer Satisfaction
- Upselling
- Fraud prevention
- Attention to Detail
- Customer Service
Languages
Bengali
Full Professional
English
Full Professional
Timeline
Personal Banker
Citibank
01.2023 - 02.2024
Personal Banker
HSBC Bank USA/ Citizens Bank
09.2009 - 01.2023
Bachelor of Science - Management Information Systems
SUNY College At Old Westbury
Associate of Science - Accounting
Queensborough Community College of The City University of New York