Ebtihal Omran
Naperville,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales Professional
Ashley DSG
06.2024 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
Substitute Teacher
Ipsd 204
03.2024 - Current
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Lunchroom Supervisor, and Cross Guard
Springbrook Elementary School, Ipsd 204
08.2023 - Current
- Monitored student behavior and implemented corrective actions.
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
Customer Service
McDonald's
05.2023 - 07.2023
- Provided outstanding customer service.
Public Relations Specialist
Oilsafe Petroleum Services Company
01.2010 - 06.2021
- Produced and distributed internal and external communications.
- Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
Education
Bachelor Degree - Law
Law School of Zagazig University
Egypt. 02.2002
Skills
- Project Management
- Effective Working Relationships
- Public Relations and Sales
- Public Relations
- Staff Support
- Information Gathering
- Researching Competitors
- Communications Management
- Business Operations
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Sales Professional
Ashley DSG
06.2024 - Current
Substitute Teacher
Ipsd 204
03.2024 - Current
Lunchroom Supervisor, and Cross Guard
Springbrook Elementary School, Ipsd 204
08.2023 - Current
Customer Service
McDonald's
05.2023 - 07.2023
Public Relations Specialist
Oilsafe Petroleum Services Company
01.2010 - 06.2021
Bachelor Degree - Law
Law School of Zagazig University