David Figa
Waterford,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Sales Professional
LaFontaine Automotive Group
Novi, MI
11.2024 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Omni Manager
DICK'S Sporting Goods
Brighton, MI
12.2021 - 11.2024
- Handle selection and packing of online orders.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Key Team Leader
Dunham's Sports
Waterford, MI
11.2019 - 12.2021
- As a team leader I am responsible for training team members, setting strategy and monitoring progress towards goals
Team Member
Speedway LLC
09.2018 - 03.2019
- As a gas station cashier i was the main point of customer service at any gas station
- Being a cashier i had to be very friendly and positive, always willing to help customers
Shift Leader
Burger King
Waterford, MI
09.2015 - 05.2016
- A Shift Leader, or Shift Manager, i was in charge of providing direct supervision to employees at shift-based companies to ensure the business operates correctly
- My duties include covering for employee absences, managing cash drops from the register and resolving problems that occur during their shift
Education
High school diploma -
Waterford Mott High School
Waterford, MI05.2018
Skills
- Merchandising
- Organizational management
- Store Management Experience
- Cash management
- Retail
- Team management
- Project leadership
- Leadership
- Schedule management
- Planograms
- Cash handling
- Management
- Microsoft Excel
- Shipping & receiving
- Key holder
- Strategic planning
- Microsoft Office
- Warehouse experience
- Maintenance
- Operations management
- Project management
- Customer service
- Retail management
- Microsoft Word
- Inventory Control
- Pallet jack
- Warehouse Management
- Stocking
- Supervising experience
- Warehouse supervisor experience
- Customer relationship management
- Team leadership
- Employee training
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Product knowledge
- Customer relationship building
- Social selling
- Cold calling
Timeline
Sales Professional
LaFontaine Automotive Group
11.2024 - Current
Omni Manager
DICK'S Sporting Goods
12.2021 - 11.2024
Key Team Leader
Dunham's Sports
11.2019 - 12.2021
Team Member
Speedway LLC
09.2018 - 03.2019
Shift Leader
Burger King
09.2015 - 05.2016
High school diploma -
Waterford Mott High School