Houda Lrhcha
Marietta,GA
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Associate
Home Depot
Marietta, GA
09.2022 - 02.2023
- Greeted customers and offered assistance for increased customer
- Provided product price information to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed customer relations through communication and helpful interactions.
Customer Service Manager
Bestmark
Casablanca Morocco
08.2004 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Associate
Bestmark
Casablanca Morocco
07.2003 - 08.2004
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Utilized customer feedback to improve product offerings.
Education
Master - Marketing Operationnel And Strategique
University of Renne 1
Renne France 07.2010
Bachelor - Business Telecommunications
Isic
Casablanca Morocco09.2002
Skills
- Customer Relationship Management (CRM)
- Customer Service
- Flexible Schedule
- Practice Management
- Customer Service Orientation
- Courteous and Professional
- Computer Skills
- Organizational skills
- Problem solving
- Workplace Safety
- Management Support
- Sales Techniques
- Team collaboration
- Goal setting
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Associate
Home Depot
09.2022 - 02.2023
Customer Service Manager
Bestmark
08.2004 - 07.2017
Associate
Bestmark
07.2003 - 08.2004
Master - Marketing Operationnel And Strategique
University of Renne 1
Bachelor - Business Telecommunications
Isic