Houda Williamson
Holly Springs,USA
Summary
Dynamic Senior Program Coordinator at Duke University with a proven track record in program management and event planning. Expert in financial administration and regulatory compliance, I successfully coordinated high-profile events and managed grant applications, enhancing program visibility and student engagement. Strong communicator and proactive problem solver, dedicated to achieving organizational objectives.
Overview
17
17
years of professional experience
Work History
Senior Program Coordinator for Immunology Graduate Studies
Duke University
Durham, NC
10.2022 - Current
- Act as the department liaison with the Graduate School, Office of Biomedical Graduate Education, and other departments at Duke University to synchronize program finances, and achieve program objectives.
- Coordinate and implement the annual Bernard Amos Research Lecture and Reception in May, the annual department retreat, and the holiday party in December.
- Responsible for the financial oversight and management of the Graduate Program.
- Plan, administer, and facilitate graduate student recruitment with OBGE each year.
- Organize and implement routine and special projects, along with events as required.
- Prepare T32 grant applications, whether new submissions or renewals, and implement a systematic approach to meet the requirements of the funding from the National Institutes of Health (NIH).
- Manage contracts and student fellowships/grants in accordance with Duke University and NIH regulations.
- Track and maintain student records and information, including student progression through the program, annual committee meetings, committee members, grades, credit hours, and graduation.
- Administer, review, and execute all mandated updates and data entry across department, Duke websites, surveys, and electronic databases.
- Maintains an organized system for creating electronic and paper files for incoming and current students using program shared folders (Box, SharePoint, and Google Drive).
- Prepare flyers, brochures, agendas, and bulletins to describe the program’s academic goals and events, such as recruitments, external grants review, and immunology seminars/symposia.
Retirement Specialist
Conduent
Cary, NC
07.2019 - 10.2022
- Assist ExxonMobil employees in choosing and managing pension and benefit plans.
- Provide support for directors and managers on how to submit HRSF.
- Confer with ExxonMobil employees over the phone to discuss their pension payment options.
- Proactively answer retirees’ health benefits, life insurance, and 401(k) savings plan questions.
- Lead and develop new strategies or tools to maintain the same benefit dashboard updates.
- Screen incoming inquiries, respond timely, and manage data exchange with clients.
- Help active employees initiate web-based retirement elections, benefits, payroll, and resignation submissions.
- Run reports to determine the appropriate recommendation to improve the team's productivity.
Payroll & Benefits Admin Specialist
Conduent
Cary, NC
06.2015 - 07.2019
- Interpret and explain human resources policies, procedures, laws, standards, or regulations.
- Coordinate SunTrust Bank's recruitment process by providing the correct, competency-based job interviews.
- Identify the vacancy, and carry out a job analysis before choosing the correct job description or posting.
- Manage communication and events between SunTrust Bank and Conduent employees.
- Interact with teammates to clarify inquiries related to benefits and payroll websites, including timesheet submissions, functionalities of Workday Mobile App, health benefit additions, modifications of 401(k) transactions, and pension-related issues.
- Expertly trained in every discipline and has mastered each area: DC, DB, HW, HR, TA, and payroll.
- Always ready to be assigned new projects, and learn new materials.
- Explain pension calculations thoroughly and verify errors.
- Assist in developing strategies to increase customer satisfaction levels.
- Develop training materials for onboarding new employees in service protocols.
- Evaluate system performance, recommending upgrades to enhance the user experience.
- Review documents for accuracy prior to submission or publication.
Radiologic Technologist
Raleigh Orthopedic Clinic
Cary, Raleigh, Garner, NC
04.2011 - 08.2013
- Perform radiographic examinations using special low-dose techniques, position patients, select and set technical factors, and adjust equipment parameters, taking into consideration physical differences in patients, and make exposures necessary for the requested procedure.
- Process digital images using PACS system for storage, retrieval, and transmission purposes.
- Track and maintain records of preventive maintenance, equipment service calls, and quality control measures.
- Ensure patient safety by adhering to radiation protection protocols during procedures.
- Maintain accurate patient records and imaging documentation for compliance and review.
- Educate patients on procedures, preparing them for radiographic examinations effectively.
Customer Care Representative
ACS/BCBS
01.2010 - 01.2011
- Educate clients about policy details and benefits to enhance their understanding.
- Provide exceptional customer service through effective communication and problem-solving skills.
- Assist customers in navigating health insurance options and resolving inquiries promptly.
- Document customer interactions in the case management system for future reference.
- Streamlined processes for handling customer complaints and service requests efficiently.
Tutor
Wake Technical Community College
01.2008 - 01.2011
- Tutor: BIO 161, BIO 163, and BIO 165 courses.
- Tutor: Radiographic Procedures, Radiographic Imaging, and Radiology Physics.
Education
ARRT Certification/Licensure - Radiography
American Registry of Radiologic Technologits
1255 Northland Dr, Mendota Heights, MN 5512005.2010
Associate in Applied Science - Radiologic Technology
Wake Technical Community College
Raleigh, NC05.2010
Certificate - Human Resources
Wake Technical Community College
Raleigh, NC12-2008
Diploma - French Language
French Institute
Marrakesh, Morocco01.2005
Bachelor - English Linguistics
Qaddi Ayyad University
Marrakesh, Morocco06.2004
Computer Diploma -
EFET, French School of Technical Skills
Marrakesh, MoroccoSkills
- Effective communication
- Event planning
- Data entry
- Regulatory compliance
- Program management
- Time management
- Branding strategies
- Proactive approach
- Expense tracking
- Collaboration skills
- Problem solving
- Attention to detail
- Human resources management
- Report preparation
- Financial administration
- Strategic planning
- Staff training
- Microsoft Office proficiency
Awards
Member: Dean’s List, 2009-2010, President’s List 2008-2009, President’s List, 2007-2008, President’s List,2006-2007. Recipient: Raleigh Radiology Associate Scholarship, Member: ASRT, American Society of Radiologic Technologists. SRTA, Students of Radiologic Technologists Association., Volunteer: Meals on Wheels Association
Languages
Write and speak fluently: English, Arabic, and French. Write, but not speak fluently: Spanish
References
- Dr. Mari Shinohara: Director of Graduate Studies - Duke Integrative Immunobiology Department, Phone: +1 919-613-6977, Email: mari.shinohara@duke.edu
- Dr. Raphael Valdivia: Chair of Duke Integrative Immunobiology Department, Phone: +1 919- 668-3831 Email: raphael.valdivia@duke.edu
- Todd Leovic: Chief Administrative Officer-Duke integrative Immunobiology Department, Phone: +1 9191-684-5726, Email: todd.leovic@duke.edu
- Bobbi Tucker: Research Administration Manager- Duke Campus Award Management Office, Phone: +1 919-684-0487, Email: bobbi.tucker@duke.edu
Timeline
Senior Program Coordinator for Immunology Graduate Studies
Duke University
10.2022 - Current
Retirement Specialist
Conduent
07.2019 - 10.2022
Payroll & Benefits Admin Specialist
Conduent
06.2015 - 07.2019
Radiologic Technologist
Raleigh Orthopedic Clinic
04.2011 - 08.2013
Customer Care Representative
ACS/BCBS
01.2010 - 01.2011
Tutor
Wake Technical Community College
01.2008 - 01.2011
ARRT Certification/Licensure - Radiography
American Registry of Radiologic Technologits
Associate in Applied Science - Radiologic Technology
Wake Technical Community College
Certificate - Human Resources
Wake Technical Community College
Diploma - French Language
French Institute
Bachelor - English Linguistics
Qaddi Ayyad University
Computer Diploma -
EFET, French School of Technical Skills
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