JOSELYN GARCIA RAYO
Miami,USA
Summary
Operations leader specializing in program management and stakeholder engagement. Expertise in optimizing data workflows through CRM systems and AI, managing large-scale programming, and implementing multi-channel strategies. Proven track record in supervising teams to achieve institutional goals and enhance services across various academic programs. Successfully aligned initiatives with outreach efforts, resulting in significant enrollment and engagement outcomes.
Overview
11
11
years of professional experience
Work History
Sr. Program Coordinator, Office of Graduate Studies
University of Miami
Coral Gables, Florida
10.2022 - Current
- In charge of application processing and administrative support for various initiatives and graduate programs within the School of Communication.
- Direct large-scale public programming, recruitment events, and cultural festivals; coordinate complex vendor logistics, community outreach, and multi-channel marketing to promote institutional programs to diverse populations
- Promoted 11 graduate programs, highlighting expected outcomes, student services, and financial considerations to students, families, and other stakeholders
- In charge of hiring, onboarding, and training student employees and graduate assistants and providing resources to enhance their academic and professional experience
- Developed and implemented marketing strategies for graduate programs, including regular review and updates of program webpages
- Adhere to University policies and procedures to safeguard assets and sensitive confidential information
- Extensive experience in software such as Workday, Canelink, Handshake, Blackboard, Enterpise CRM (Slate), Canvas, Jira, Monday.com, Microsoft Office, Adobe Pro. A.I.: Gemini, ChatGPT, and Copilot
- Directed the implementation and optimization of Slate CRM, overseeing data-mapping, process automation, work order systems, and training across departments.
- Supervised team of graduate assistants and work-studies, fostering an inclusive environment focused on cultural awareness and professional development to enhance service quality
- Evaluated program performance through feedback collection and data analysis.
Sr. Program Coordinator, Department of Cinematic Arts
University of Miami
Coral Gables, FL
08.2018 - 10.2022
- Managed office operations, overseeing non-payroll expenditure paperwork, new faculty onboarding, account reconciliation, budgeting, marketing, and benchmarking of academic programs to ensure smooth departmental functioning
- Coordinated special events such as speaker series, film series, Canes Film Festival, and L.A Showcase to enhance visibility and engagement for the department
- Communicated via social media or mass emails to our current undergraduate students about events, film screenings, casting opportunities and other relevant information for their academic growth
- Maintained expense logs for 7 grant accounts and 2 gift accounts, ensuring adherence to budget and accurate reconciliation of expenses according to approved subcategories
- Managed operations within School of Communication
- School of Communication
Sr. Administrative Assistant, Operations Department
University of Miami
Coral Gables, FL
04.2015 - 08.2018
- Coordinated more than 39 major events per academic semester including career expos and graduate fairs, employer info sessions, networking events, internship orientations, and staff retreats
- Assist with budget development by compiling information to support projected expenditures in specific areas such as operating costs or travel costs and provide advice regarding special projects, and expense monitoring for revenue generating budget of $92,000
- Provided management with updates on funding levels and expenditures for $800,000 operating budget
- Assisted in budget development by compiling data for projected expenditures in areas like operating and travel costs, while advising on special projects and monitoring expenses for $92,000 revenue generating budget
- Supervised and trained departmental work-studies and graduate assistants and provided performance evaluations
- Served on the Staff Development Committee to develop programs and activities for personal and professional development for the department
- Implemented office procedures that streamlined workflow and improved efficiency
Education
Master of Arts - Public Administration
University of Miami
Coral Gables, FL12-2027
Project Management Certificate With A.I. -
Florida International University
Miami, FL01-2026
Bachelor of Arts - Sociology
University of Miami
Coral Gables, FL12-2019
Associate of Arts - Business Administration
Miami Dade College
Miami12-2007
Skills
- Leadership Skills
- Results Driven
- Business Analysis
- Implementation
- Interpersonal skills
- Time Management Skills
- Dynamic resilience
- Strategic Solution Development
- Cross-Cultural Awareness
- Outlook expertise
- Workday
- Mondaycom
- Jira
- Enterprise CRM
- Microsoft Office expertise
- Adobe Pro
- Strategic Development
- Product Ownership
- UX
- Digital Strategy
Languages
English, C2 - Mastery / Full Professional
Spanish, Native
Portuguese, B1 - Intermediate
Community Impact
Fluent Bilingual Liaison; extensive local diplomatic & civic event and project execution
Core Foundations - Education
- Bachelor of Arts in Sociology, University of Miami, 12/2019
- Master's of Public Administration (MPA), University of Miami, In Progress, 12/2027
- Associate of Arts in Business Administration, Miami Dade College, 12/2007
- Program Management Certificate, Florida International University, 01/2026
Timeline
Sr. Program Coordinator, Office of Graduate Studies
University of Miami
10.2022 - Current
Sr. Program Coordinator, Department of Cinematic Arts
University of Miami
08.2018 - 10.2022
Sr. Administrative Assistant, Operations Department
University of Miami
04.2015 - 08.2018
Master of Arts - Public Administration
University of Miami
Project Management Certificate With A.I. -
Florida International University
Bachelor of Arts - Sociology
University of Miami
Associate of Arts - Business Administration
Miami Dade College