Houston Alvis
5683 Antler Trail Southaven ,MS
Summary
Organized and dedicated administrative professional, well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
3
3
years of professional experience
Work History
Spa Receptionist
Lotus Medical Spa
Madison, Ms
08.2024 - 09.2024
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Assisted in organizing spa events, leading to increased client engagement and loyalty.
- Collected CareCredit & Allè payments, processed transactions and updated relevant records.
Patient Care Coordinator
Mississippi Premier Plastic Surgery
Madison, MS
03.2024 - 08.2024
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Medical Receptionist
Mays & Schnapp Neurospine And Pain
Southaven, MS
06.2022 - 04.2023
- Scheduled patient appointments and followed up with reminder phone calls or new patient letters.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Registered and verified patient records before triage with most up-to-date information.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reminding patients prior to procedure, that certain medications need to be stopped and post-procedure care is to be followed.
Medical Receptionist
OrthoSouth
Germantown, TN
10.2021 - 06.2022
- Developed strong relationships with patients, developing loyalty and trust in practice's services.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
Education
GED -
Northwest Mississippi Community College
Senatobia, MS09.2021
Skills
- Appointment management
- Organization and Time Management
- EMR / EHR
- Effective Communication
Timeline
Spa Receptionist
Lotus Medical Spa
08.2024 - 09.2024
Patient Care Coordinator
Mississippi Premier Plastic Surgery
03.2024 - 08.2024
Medical Receptionist
Mays & Schnapp Neurospine And Pain
06.2022 - 04.2023
Medical Receptionist
OrthoSouth
10.2021 - 06.2022
GED -
Northwest Mississippi Community College