Houston Marra Rosado
Raleigh,NC
Summary
Seasoned Health Insurance Agent provides clients with comprehensive coverage guidance. Formulates tailored solutions to unique protection requirements with attention to individual health factors. Tactful communicator translates complex coverage policies into comprehendible terms.
Overview
7
7
years of professional experience
Work History
Health Insurance Representative
Anthem Inc
01.2021 - Current
- Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.
- Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
- Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
- Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.
- Achieved high levels of customer satisfaction through prompt resolution of escalated issues by liaising with relevant departments effectively.
Health Insurance Representative
CVS
09.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Health Insurance Representative
Alight Solutions
08.2018 - 03.2020
- Conducted thorough research on complex cases, ensuring accurate information was provided to policyholders and healthcare providers.
- Educated clients about health insurance coverage options, benefits and costs.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
Health Insurance Receptionist
Benefits And More
07.2017 - 08.2018
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Education
High School Diploma -
Western Guilford High School
Greensboro, NC06.2015
Skills
- Analytical Thinking
- In-Depth Industry Knowledge
- Policy Interpretation
- Time Management Proficiency
- Conflict Resolution Techniques
- Adaptability and Flexibility
- Multitasking Capabilities
- Excellent Communication
- Problem Solving Abilities
- Healthcare System Understanding
- Empathy and Compassion
- HIPAA Compliance
Timeline
Health Insurance Representative
Anthem Inc
01.2021 - Current
Health Insurance Representative
CVS
09.2020 - 01.2021
Health Insurance Representative
Alight Solutions
08.2018 - 03.2020
Health Insurance Receptionist
Benefits And More
07.2017 - 08.2018
High School Diploma -
Western Guilford High School
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