Houston Smith
Houston,TX
Summary
Versatile hospitality professional with over 8 years of experience in both seasonal and permanent positions across National Parks and Ski Resorts. Proven track record in enhancing customer experience operations in varied resort and tourism settings. Ready to leverage skills in a new environment with flexibility for relocation.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Private Resort
Navasota, TX
03.2024 - Current
- Cleaned and sanitized 20-acre property, including 45 cabins and various amenities.
- Streamlined customer profiles, bookings, preferences, and payments for enhanced accuracy.
- Managed resort's complimentary liquor bar, serving 100 to 300 guests nightly during weekends.
- Boosted customer retention and positive reviews, resulting in a 16.78% increase in bookings.
Ski Technician
West Shore Sports
Homewood, CA
11.2023 - 03.2024
- Utilized organizational skills to recommend solutions, enhancing customer service experiences.
- Diagnosed and resolved technical issues to optimize equipment performance and tuning.
- Enhanced client relationships, resulting in increased rental and retail sales.
Server
Lochsa Lodge
Powell, ID
06.2023 - 11.2023
- Proficient in POS systems and skilled in handling order management, cash, and credit card transactions.
- Excellent communication skills, consistently supporting colleagues to ensure seamless restaurant operations.
- Increase in owner/ management, staff and customer satisfaction creating a more positive environment.
Field Manager
Lake Powell Paddleboards and Kayaks
Page, AZ
04.2021 - 06.2023
- Oversaw daily operations for adventure tourism outfitter, managing rentals and guided tours.
- Coordinated logistics for 159 kayaks and 42 paddleboards, including gear delivery at boat launches.
- Streamlined processes to enhance efficiency for staff and clients.
- Executed transition to boat-based transportation, reducing monthly fuel consumption by 37.5%.
Server
C Lazy U Ranch
Granby, CO
07.2020 - 11.2020
- Delivered exceptional service in five-star dude ranch, accommodating diverse dining experiences.
- Implemented and enforced safety protocols per federal regulations during COVID-19 pandemic.
- Ensured continuous resort operations amid frequent changes in health regulations.
Education
High School Diploma -
Ethel High School
Ethel, MSSkills
- Customer relationship management
- Reservations system management
- Inventory control
- Cash handling
- POS systems
Timeline
Assistant Manager
Private Resort
03.2024 - Current
Ski Technician
West Shore Sports
11.2023 - 03.2024
Server
Lochsa Lodge
06.2023 - 11.2023
Field Manager
Lake Powell Paddleboards and Kayaks
04.2021 - 06.2023
Server
C Lazy U Ranch
07.2020 - 11.2020
High School Diploma -
Ethel High School
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