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Houston Townsend
Dunedin
Summary
Detail-oriented Service Technician skilled in installation, repair, and preventive maintenance. Proficient with power tools and diagnostic software, ensuring high-quality service and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Service Technician
Dimmitt Chevrolet
25485 US Highway 19 Clearwater FL
09.2024 - Current
- Diagnosed and repaired vehicle issues, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance services, enhancing vehicle reliability and safety standards.
- Collaborated with service advisors to clarify customer concerns and identify appropriate solutions.
- Utilized diagnostic tools and software to troubleshoot electrical and mechanical systems effectively.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Assistant Manager
Main St Express Wash
1255 Belcher Rd Dunedin FL
04.2022 - 08.2024
- Oversaw daily operations to ensure efficient car wash services and exceptional customer satisfaction.
- Trained and mentored new team members on best practices and operational procedures.
- Implemented inventory management system to streamline supply ordering and reduce waste.
- Monitored service quality, addressing customer concerns promptly to maintain high standards.
- Analyzed workflow processes, identifying areas for improvement to enhance efficiency and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Dunedin High School
Dunedin, FL05-2023
CDL- Class A -
Champion Truck Driving School
Largo, FL08-2023
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Power tool proficiency
- Heavy lifting
- Time tracking
- Customer relationship management
Timeline
Service Technician
Dimmitt Chevrolet
09.2024 - Current
Assistant Manager
Main St Express Wash
04.2022 - 08.2024
High School Diploma -
Dunedin High School
CDL- Class A -
Champion Truck Driving School