Houyan Zheng
Saline,MI
Summary
Previous experience working at restaurants both the US and China, I'm familiar with kitchen operations.
I look forward to working in the university cafeteria, collaborating with the team to provide students with delicious and healthy food.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Snailax
01.2021 - Current
1,Handled customer inquiries and suggestions professionally.
2,Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
3,Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food Service Worker
Panda Express
09.2020 - 12.2020
Maintained clean.
Supported team members during peak hours.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Pingtang
Guiyang China05.2020
No Degree - Teaching English As A Second Language (ESL)
Washtenaw Community College
Ann Arbor, MI05.2020
Skills
Customer Service
Active Listening
Critical Thinking
Timeline
Customer Service Representative
Snailax
01.2021 - Current
Food Service Worker
Panda Express
09.2020 - 12.2020
High School Diploma -
Pingtang
No Degree - Teaching English As A Second Language (ESL)
Washtenaw Community College
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