Hovey Clock
St Johns
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Clock's Creations LLC
St. Johns
02.2025 - Current
- Design and produce custom wood and/or epoxy products
- Keep inventory and records of supplies
- Install and maintain all shop equipment
- Customer care and service
Customer Care Representative
Lennar
Jacksonville
12.2023 - 02.2025
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Maintained high satisfaction score by consistently resolving first-call issues.
Claims Adjuster
American Guardian Warranty
St Johns
11.2022 - 02.2023
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Identified and obtained evidence to ascertain claim value.
- Investigated questionable claims to determine payment authorization.
- Gathered information from various third parties to determine claim acceptability.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
RV Technician/ Product Specialist
Travelcamp
Orange Park
09.2019 - 11.2022
- Examined RV to determine nature of damage and required repairs
- Educated customers about proper and safe operation of recreational vehicles
- Tested and examined electrical systems to locate and correct problems such as frayed wiring and broken connections
RV Technician
General RV
Orange Park
05.2018 - 09.2019
- Examined RV to determine nature of damage and required repairs
- Tested parts and systems to diagnose problems
- Conducted maintenance on propane gas and electric appliances
- Estimated costs to create work plans and part lists and determine dates for repair work.
RV Technician
Camping World
St Augustine
10.2015 - 05.2018
- RV troubleshooting and repairs
- Completed preventative maintenance tasks and recorded work on equipment logs
- Updated work orders and service tickets in company management system
- Reviewed scheduled work and prioritized critical tasks to meet daily objectives.
Instrumentation Manager
Cobham Metelics, Aeroflex Metelics
Lawrence
09.2012 - 05.2015
- Check equipment for accuracy and quality upon delivery as well as Installation
- Diagnose problems, repair, replace and calibrate defective parts and or systems
- Build relationships and manage scheduling of all vendors
R&D Technician
Advanced Polymer
Salem
09.2011 - 09.2012
- Responsible for designing, creating and developing medical balloons
- Knowledge of and adherence to all requirements of the company quality system
- Maintain chemical storage, including lad environment, in accordance with safety guidelines.
Wafer Fab Maintenance Supervisor
Aeroflex Metelics
08.2004 - 09.2011
- Led a team of 2 to perform all PM's and troubleshooting of systems
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs
- Responsible for training all necessary employees on forklift operation
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
Service Manager
Spa Solutions
Goffstown
03.2000 - 08.2004
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies
- Provided outstanding customer service
- Accurately read blueprints and repair manuals to identify mechanical problems and fix them.
Infantry
United States Army
08.1996 - 01.2000
- Honorable discharge
- Trained in combat
- Maintained military vehicles
- ACCOMPLISHMENTS
- Machine Troubleshooting
- Performed effective troubleshooting of sputtering systems, etchers, PECVD, LPCVD, tube furnaces, grinders,saws and photo aligners
- Safety Committee
- Attended safety meetings to monitor employee behavior and create company policies to ensure safecompliance and safety regulations
- Equipment Maintenance
- Performed routine maintenance and preventative maintenance on equipment daily
Education
Marketing
Exeter High School
Seacoast School of Technology
Skills
- Extensive experience with maintaining
- And repairing equipment
- Quality control
- Troubleshooting expert Equipment problem resolution
- Supervisory experience Repair services coordination
- Estimate repair costs
References
REFERENCES
References Available Upon Request
Timeline
Owner/Operator
Clock's Creations LLC
02.2025 - Current
Customer Care Representative
Lennar
12.2023 - 02.2025
Claims Adjuster
American Guardian Warranty
11.2022 - 02.2023
RV Technician/ Product Specialist
Travelcamp
09.2019 - 11.2022
RV Technician
General RV
05.2018 - 09.2019
RV Technician
Camping World
10.2015 - 05.2018
Instrumentation Manager
Cobham Metelics, Aeroflex Metelics
09.2012 - 05.2015
R&D Technician
Advanced Polymer
09.2011 - 09.2012
Wafer Fab Maintenance Supervisor
Aeroflex Metelics
08.2004 - 09.2011
Service Manager
Spa Solutions
03.2000 - 08.2004
Infantry
United States Army
08.1996 - 01.2000
Marketing
Exeter High School
Seacoast School of Technology