Howard Brown
Gaithersburg,MD
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and clients.
Overview
5
5
years of professional experience
Work History
Field Service Supervisor
The Home Depot Inc
Gaithersburg, MD
02.2023 - Current
- Organized and supervised field service team to ensure timely completion of assigned tasks.
- Created and implemented preventive maintenance programs for customer equipment.
- Developed and maintained positive relationships with customers, providing technical advice and support when needed.
- Inspected customer sites to identify potential safety risks or hazards and took corrective action as necessary.
- Investigated customer complaints about quality of service or equipment issues and resolved them promptly.
- Monitored the performance of technicians in the field by conducting regular on-site visits.
- Resolved complex technical problems using diagnostic tools and best practices.
- Provided training to new technicians on proper installation methods, troubleshooting techniques.
Merchandising Execution Manager
The Home Depot Inc
Gaithersburg, MD
11.2018 - 02.2023
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Developed strategies for product positioning and pricing based on market analysis.
- Created, monitored and analyzed weekly, monthly, quarterly and annual merchandise plans.
- Collaborated with cross-functional teams to ensure effective product execution in stores.
- Ensured compliance with company policies and procedures related to product placement and pricing.
- Provided training and guidance to store personnel on proper merchandising techniques.
- Assisted in developing visual merchandising standards for all stores within a region.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD05-2013
Skills
- Coordinating projects
- Team direction
- Managing projects
- Service operations management
- Work Order Management
- Scheduling jobs
- Supplier Relations
- Client Relationships
- Safety assessment
- Quality Assurance
- Project Management
- Technical Troubleshooting
- Customer Service
- Positive Attitude
Timeline
Field Service Supervisor
The Home Depot Inc
02.2023 - Current
Merchandising Execution Manager
The Home Depot Inc
11.2018 - 02.2023
High School Diploma -
Potomac High School
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