HOWARD HAYES
Loris,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service.
Overview
26
26
years of professional experience
Work History
Customer Service Field Rep. (Meter Shop)
Veolia Water Formerly Suez North America
02.2022 - 12.2023
- Perform all functions relating to meters two inches (2") or less, including setting, changing, disconnecting, testing, and reading up to and including inside connecting pipe
- Tests, adjusts, and corrects inaccuracies in meter registration
- Removes, changes installs and/or repairs reading devices on all size meters
- Performs necessary field repairs such as damaged pipes while changing meter or installing meter couplings
- Localization, operation, inspection and testing of curb stops and valves, water services and meters by utilizing locating equipment
- Replaces covers, locates curb boxes and submits proper documentation for curb box referrals and valve boxes
- Conduct examinations at customer's premises to evaluate unusual or unknown water usage
- Locates leaks on customer premises
- Operates company systems, devices, and software applications
- Answers telephone calls, completes, and relays information as necessary, and calls customers to arrange and/or cancel appointments for field visits.
Utility Technician
Suez North America
12.2019 - 02.2022
- Operate backhoe, front-end loader or like construction equipment in order to load a dump truck and/or dump trailer
- Possess mechanical aptitude as well as experience in working with construction tools and equipment
- Physically perform manual labor
- Use 90lb Jack Hammer
- Participate in Company's Flushing Program as outlined in Program
- Perform any emergency or overtime, which may arise from time to time
- Use tablet to complete and close out required work as directed.
Peace Officer
Bronx Terminal Market
11.2012 - 08.2019
- Law enforcement patrols
- Traffic and crowd control
- Make quick responsible decisions
- Remain calm under heavy duress
- Interview witnesses and victims in traffic incidents
- Possess high level of integrity, and be able to manage sensitive or confidential information
- Make sound decisions and escalate issues as appropriate to management
- Verbal and written and basic computer skills for reporting
- Maintain high visibility presence and prevent all illegal or inappropriate actions
- Reporting in detail any disturbances, illegal or inappropriate actions
- Call police or fire departments in cases of emergency
- Warn persons of rule infractions or violations
- Responds to all radio dispatches, answers call and complaints and assesses and makes recommendations as needed for all emergent situations.
Field Lost Prevention Agent
Home Depot
01.2008 - 11.2012
- Responsibilities included preventing financial loss caused by theft and fraud
- Supported safety and environmental program compliance within multiple stores
- Reviewed CCTV and exception reports, monitoring store's physical security
- Prepared accurate and detailed case reports documenting apprehensions
- Interacted with law enforcement and testified in criminal and civil court actions
- Responded to asset protection and operational concerns of all associates.
Plumbing
Darci Plumbing and Heating
09.1997 - 06.2006
- Demonstrated track record troubleshooting complex plumbing systems
- Background working with range of pipe materials and fittings
- Top level knowledge in assembling, modifying, and fixing plumbing systems
- Sound abilities in installing pipes fixtures for water, heat, and drainage systems
- Extensive knowledge of trade practices and plumbing codes
- Familiarity with both industrial and commercial plumbing protocols
- Able to estimate materials, equipment costs, and labor time
- Able to perform hydrostatic and pressure tests to locate leakages
- Efficient execution of plumbing orders using blueprints and drawings
- Adept at utilizing and maintaining plumbing tools and equipment
- Proficient with safely making holes in walls and ceilings to access piping
- Skilled in measuring and cutting different size pipes
- Worked well independently and without supervision
- Organized and maintained efficient and accurate records and daily activity reports.
Education
Certification -
Caliber Training Institution
New York, NY04.1998
High School Diploma -
Loris High School
Loris, South Carolina06.1990
Skills
- Quality Assurance
- Calm Under Pressure
- Multitasking Abilities
- Communication
Statement Of Employment
I have relocated to the state of South Carolina. I have held 2 positions with my previous employers and can give references for each.
References
Reference Upon Request
Timeline
Customer Service Field Rep. (Meter Shop)
Veolia Water Formerly Suez North America
02.2022 - 12.2023
Utility Technician
Suez North America
12.2019 - 02.2022
Peace Officer
Bronx Terminal Market
11.2012 - 08.2019
Field Lost Prevention Agent
Home Depot
01.2008 - 11.2012
Plumbing
Darci Plumbing and Heating
09.1997 - 06.2006
Certification -
Caliber Training Institution
High School Diploma -
Loris High School
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