Howard Johnson
Houston,Texas
Summary
Accomplished Hospitality and Food & Beverage Leader experienced in managing high-volume restaurants, country clubs, live entertainment venues, and professional sports stadium concessions. Led large teams while overseeing multimillion-dollar operating budgets, controlling labor and inventory costs, and developing high-performing employees. Committed to delivering exceptional guest experiences through strategic management and operational excellence.
Overview
1
1
Certification
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Concession Bartender
Aramark
Sugar Land, Texas
2025.02 - Current
- Provided exceptional customer service to enhance guest experiences.
- Managed customer transactions to ensure prompt service and satisfaction.
- Maintained cleanliness and organization of bar area and equipment to provide a welcoming environment.
- Assisted with inventory management and restocked supplies to maintain optimal stock levels.
General Manager
Pranzo Lounge & Grill
Stafford, Texas
2026.01 - 2026.05
- Oversee daily restaurant operations while reporting directly to ownership
- Coordinated vendors, procurement, and operational logistics to ensure seamless operations.
- Train and mentor team members while improving operational efficiency.
- Facilitated vendor coordination, procurement, and operational logistics.
- Fostered relationships with suppliers to enhance product quality and negotiate favorable terms.
- Led team meetings to clearly communicate goals, expectations, and operational updates.
- Fostered positive relationships with suppliers for quality product sourcing and negotiation.
General Manager
Southern Rockhouse Kitchen
Houston
2023.01 - 2025.01
- Managed labor costs and scheduling to enhance team leadership and improve customer satisfaction.
- Coordinated operational logistics to ensure efficient day-to-day business execution.
- Handled operational logistics and ensured smooth day-to-day business execution.
- Managed labor costs, scheduling, team leadership, and customer satisfaction.
- Ensured compliance with health regulations and safety standards throughout the establishment.
- Led team meetings to communicate goals, expectations, and operational updates effectively.
- Resolved customer complaints promptly to uphold high quality standards in service delivery.
- Implemented disciplinary actions for staff violations through verbal and written warnings.
Certified Wine Sommelier
Waters Edge Winery
Richmond, TX
2020.02 - 2023.01
- Educated guests on wine selections and pairings, enhancing overall dining experiences.
- Guided guests in wine choices, leveraging extensive product knowledge to uphold service excellence.
- Assisted guests with wine selections while maintaining product knowledge and service standards.
- Advised clients on how to properly store and serve wines at optimal temperatures.
- Analyzed sales data to uncover trends in customer preferences, informing future wine offerings.
- Tracked sales data in order to identify trends in customer preferences.
Houston Racquet Club
Food & Beverage Manager
Houston, Tx
2013.07 - 2020.01
- Supervised daily operations of food and beverage department, overseeing staff scheduling, inventory control, cost management, menu planning, and customer service to ensure smooth functionality.
- Negotiated supplier contracts to secure bulk order discounts on food and beverage items, enhancing cost efficiency.
- Managed inventory levels and ordering processes for supplies to maintain optimal stock levels and minimize shortages.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Trained staff on service standards and food safety protocols.
Education
Bachelor of Arts - Communications
Bloomfield College
Bloomfield, NJ 1996.08 - 2001.05
Associate of Applied Science - Electrical Engineering
Eastwick College
Nutley, NJ 1993.06 - 1995.01
Skills
- Operations management
- Inventory control
- Customer service
- Compliance management
- Budget analysis
- Staff training
- Sales forecasting
- Problem solving
Certification
- TABC Certified
- Texas Food Manager Certified
- Certified Wine Sommelier with Court of Masters of America
- Houston Food Manager Certification
- SafeServ Certification
Timeline
General Manager
Pranzo Lounge & Grill
2026.01 - 2026.05
Concession Bartender
Aramark
2025.02 - Current
General Manager
Southern Rockhouse Kitchen
2023.01 - 2025.01
Certified Wine Sommelier
Waters Edge Winery
2020.02 - 2023.01
Houston Racquet Club
Food & Beverage Manager
2013.07 - 2020.01
Bachelor of Arts - Communications
Bloomfield College
1996.08 - 2001.05
Associate of Applied Science - Electrical Engineering
Eastwick College
1993.06 - 1995.01