Howard Toles

Overseeing the day-to-day operational functions across multiple Amazon security contracts, including managing staff, ensuring compliance with the client requirements, monitoring security protocols, and resolving operational issues, all while reporting to the VP of Operations.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.

• Increased client satisfaction by building strong relationships and addressing their needs promptl
• Manage a total of four supervisors and 6 guards.
• Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; supports security planning, assessments and surveys; reviews and updates post orders.

• Increased client satisfaction by building strong relationships and addressing their needs promptl
• Manage a total of four supervisors and 6 guards.
• Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; scheduling and payroll; supports security planning, assessments and surveys; reviews and updates post orders.

• Answered alarms, investigated disturbances, and contacted LP to escalate crises.
• Oversaw daily monitoring and patrolled buildings, grounds, and conducted bathroom tours.
• Responded quickly to emergency situations to assess and deflect issues.
• Patrolled and monitored premises with CCTV access.

• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Conducted security checks of inmates and living areas.
• Supervised inmates during meals, recreation and other activities.
• Prepared reports to document incidents and violations.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Transported inmates to and from court hearings, medical appointments and other locations.
• Conducted routine and emergency head counts.
• Reduced inmate altercations through proactive conflict resolution strategies.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• OIC Equipment Officer duties included issuing equipment to officers such as leg irons, handcuffs, black boxes, keys, vehicles; inventory of all equipment.
• Acting Sergeant duties included ensuring that I had the correct count for detainees who needed to be transported to court. Assisting Judges with their needs, reporting dispositions to the records department and ensuring that detainees were returned back to the facilities.

• Conducted regular patrols in clinics.
• Directed patients to designated locations for services.
• Directed supervisory duties for a team of five guards.
• Communicated essential changes required during work hours to the manager.
• Locked down premises at end of business day.

• Performed culinary duties in a fast-paced environment.
• Managed store operations related to opening and closing.
• Directed team of five crew members.
• Oversaw money inventory processes and closed business transactions with accuracy.