Howard Torjusen
Key West,FL
Summary
Dedicated business professional with 25+ years of experience directing all aspects of hospitality and business operations. Strong background in transforming staff into cohesive, results-oriented teams. Proven track record of driving efficiency and cost control through gap analysis and process improvement implementation. Highly skilled in driving communication between cross-functional teams and leaders to ensure a comprehensive approach to all business goals.
Overview
22
22
years of professional experience
Work History
General Manager
Wyndham Destinations - WorldMark By Wyndham
03.2022 - 04.2023
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Analyst, Resort Quality
Wyndham Destinations
09.2021 - 03.2022
- Provided corporate reporting accountability for operating brand standards at resort level in critical operational areas via on-site inspections of units,grounds,services, facilities, and green sustainability.
- Utilized brand specific resources to evaluate effectiveness of operational brand standards at all resorts within Wyndham's portfolio.
- Generated written quantitative and narrative reports for presentation to Senior Director of Quality Assurance, Quality Assurance Manager, Regional Vice Presidents, General Managers and other critical personnel.
Affiliate Resort Operations Manager
Wyndham Destinations
07.2020 - 09.2021
- Supported affiliate operations leadership by serving as the conduit to Wyndham’s Sales, Marketing, Rental, and Resort Operations business channels, with a focus of ensuring all team members possess the tools necessary to uphold Wyndham’s commitment to operate all areas of the business with excellence.
Financial oversight which encompassed monthly reviews of P&L reporting, forecast to actuals and expense data analysis. - Conducted routine inspections of guest suites, building exteriors, grounds and shared common space to ensure adherence to Wyndham’s quality, compliance, and safety standards. Conducted training to promote program and standards awareness as well as specialized training to target deficient areas, strengthen adherence and ensure overall compliance.
- Dedicated owner relations specialist empowered to field ownership inquiries and resolve stay related concerns presented by Wyndham owners and guests.
- Partnered with Resort Renovation & Design to identify and prioritize future projects, establish scope and serve as point of contact for contractors and vendors. Monitored ongoing projects to minimize impact to the operation and guests. Provided input as necessary to ensure projects were executed timely and within budgeted guidelines.
- Partnered with Inventory Management to ensure all channels were fully optimized, promoted enhanced Owner availability and provided opportunities to increase revenues.
Manager-Internal Audit, Resort & Sales Compliance
Wyndham Destinations
07.2019 - 04.2020
- Promoted full compliance with all financial internal control metrics, regulatory standards, and industry best
practices by assembling and analyzing high volumes of performance data. - Key contributor with respect to development of new internal controls by delivering in-depth recommendations and pre-implementation reviews.
- Encouraged full-scope approach to all progress by cultivating and maintaining positive relationships with leadership staff, business partners, and process owners.
- Lead initiatives to align standard operating procedures (SOP) and internal controls with changing organizational needs through open, and ongoing collaboration with business partners.
- Championed efforts to transition aging, outdated field audits from solely compliance-based platform to compliance/risk-based platform.
Senior Auditor - Internal Audit
Wyndham Destinations
06.2012 - 07.2019
General Manager
Wyndham Destinations - WorldMark By Wyndham
01.2005 - 06.2012
Assistant General Manager
Wyndham Destinations
01.2001 - 01.2005
Education
BBA - Managerial Finance
University of Mississippi
Oxford, MSFlorida State License - Community Association Manager
.
Skills
- Budgeting
- Forecasting
- P&L Management
- Cost Control
- Audit Leadership
- Compliance Adherence
- Risk Management
- Association Governance / Management
- Strategic Planning
- Relationship Building
- Team Building
- Performance Management
Timeline
General Manager
Wyndham Destinations - WorldMark By Wyndham
03.2022 - 04.2023
Analyst, Resort Quality
Wyndham Destinations
09.2021 - 03.2022
Affiliate Resort Operations Manager
Wyndham Destinations
07.2020 - 09.2021
Manager-Internal Audit, Resort & Sales Compliance
Wyndham Destinations
07.2019 - 04.2020
Senior Auditor - Internal Audit
Wyndham Destinations
06.2012 - 07.2019
General Manager
Wyndham Destinations - WorldMark By Wyndham
01.2005 - 06.2012
Assistant General Manager
Wyndham Destinations
01.2001 - 01.2005
BBA - Managerial Finance
University of Mississippi
Florida State License - Community Association Manager
.
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