Howard Young
Lake Alfred,FL
Summary
Experienced executive adept at revitalizing operations across multiple business functions including customer satisfaction, operations, marketing, sales, and financial management. Proven track record in fostering dynamic, high-performing teams and driving exceptional results. Strong advocate for participative relationships, leveraging leadership skills to boost revenue and engagement. Skilled Benefits Counselor excelling in employee counseling and employer collaboration. Demonstrates exceptional organizational, problem-solving, and multitasking skills.
Overview
29
29
years of professional experience
Work History
Life and Health Insurance Licensed Benefits Counselor
Mercer, TEKSystems
Tampa, FL
09.2023 - Current
- Assist with enrolling customers in various life and health products and document all interactions in Salesforce
- Document client issues and escalate issues to appropriate parties to resolve
- Respond to both standard and more difficult customer inquiries regarding various products and services via phone or email
- Research customer inquiries and follow up with customers as needed via email or outbound phone calls and formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
- Troubleshoot basic website errors/questions.
Health & Life Insurance Broker
Wealth Alliance Group Tampa
Orlando, FL
09.2022 - Current
- Assist Medicare beneficiary clients in evaluating their needs against the services and coverage they are eligible to receive
- We make recommendations about obtaining supplemental insurance and help clients understand their options for prescription drug, vision, and dental policies
- Market and sell to potential clients, using social media, referrals, and other outreach tactics, determining the best policy fit for new clients, and navigating current policyholders through the claims process
- Heavy focus on Whole Life Cash Value and IUL policies.
Vice President
Ocean Media Solutions Treasure Coast
, FL
01.2020 - 01.2022
- Set All-Time Highs in Revenue and Profit in Q1, Q2, and Q3 of 2021…with Revenue at 49% over the prior year, which was a record year for Sales.
Innovative Management Resources, LLC
, California
01.2005 - 01.2020
Principal-Advisor
Ewa Beach, HI
10.2017 - 01.2020
- IMR is a Rеаl Eѕtаtе Invеѕtment and Prореrtу management соmраnу with a fосuѕ on U.S
- Multifamily араrtmеntѕ
- We еxесutе value add ѕtrаtеgiеѕ and mаnаgе a national роrtfоliо of multifаmilу рrореrtiеѕ on behalf of our clients.
Vice President
Hagadone Printing / Hagadone Digital
Honolulu, HI
01.2015 - 01.2018
- Led a team of sales, estimators, traffic, and mailing services for the largest Commercial Printer in Hawaii
- Enhanced business footprint by providing e-Solutions to small- and mid-range clients via Hagadone Digital Media division – offering graphic design, website development, SEO, and PPC services and a full suite of digital media services.
General Manager
SureWest Directories / Propel Marketing
Roseville, CA
01.2013 - 01.2015
- Partnered with a team of 40 sales, operations, and support personnel and improved sales and operational productivity by growing sales to levels not achieved in 6 years
- Increased digital sales from $775k to $3.8M
- Harte-Hanks Shoppers / PennySaverUSA.com Northern & Central California
Vice President of Sales
01.2000 - 01.2007
- Led multi-media sales team in Northern California, DMAs of the San Francisco Bay area, and Sacramento/ Stockton that provided targeted print and digital solutions for small, medium, and large businesses
- Increased digital revenue and accounts by bundling legacy and digital products
- Improved top-line revenue performance YOY by increasing legacy customer take rate of digital products
- Saved $850k by closing the NCA print facility, moving production, and changing deadlines with no negative effects on revenue.
Director of Sales
01.1995 - 01.2000
- Provided organizational leadership to 5 direct reports (4 Directors, one VP) and 11 indirect Region Managers – a total staff of 120, which produced $45M of a $65M unit and weekly circulation of 2.6 million households
- Instituted accelerated compensation plan – resulting in $120k in annual payroll savings along with growing Sales volumes
- Produced 50% increase in operating income through successful management of rate increase and new business development programs – increasing revenue by 13.4% annually for combined inside/outside sales teams.
Regional Director
Money Mailer, LLC, Corporate Markets
Cypress, CA
01.2009 - 01.2011
- Led a team of sales professionals in target marketing – providing shared mail, direct marketing, and targeted interactive solutions in the DMAs of San Diego & Orange County, Seattle, Milwaukee, and Chicago
- Increased revenue performance in all markets
- Achieved all-time high monthly revenues in several cities.
Vice President of Advertising
Daily Newspaper Executive, Press-Telegram – Media News Group
Long Beach, CA
01.2007 - 05.2009
- Directed a 61-member team that generated $35 million in advertising revenue (Retail, Automotive, Real Estate, and Recruitment departments)
- Restructured sales division to maximize effectiveness and increase Sales and Profits
- Increased revenue from co-op and vendor programs by 208% YOY by building effective channel strategies.
Direct Mail Advertising Director
Bee Direct / Sacramento Bee – McClatchy Company
Sacramento, CA
- Provided leadership for customer retention and acquisition to all sales disciplines (national, major, key, retail, and classified)
- Initiated and supported online and direct marketing sales for the department.
Education
undefined
B.S - Business Administration
Skills
- Collaborator
- Exceptional Customer Service
- Effective Cross-Functional Communication
- Employee Development
- Financial Management
- Process Improvements
Accomplishments
- Achieve Global: The Principles and Qualities of Leadership
- ELT: Civil Treatment for Employment Rights & Responsibilities
- ODI: Quality Management Systems
- Zenger-Miller: Frontline Leadership Training
- Xerox: Professional Selling & Presentation Skills
Timeline
Life and Health Insurance Licensed Benefits Counselor - Mercer, TEKSystems
09.2023 - Current
Health & Life Insurance Broker - Wealth Alliance Group Tampa
09.2022 - Current
Vice President - Ocean Media Solutions Treasure Coast
01.2020 - 01.2022
Principal-Advisor -
10.2017 - 01.2020
Vice President - Hagadone Printing / Hagadone Digital
01.2015 - 01.2018
General Manager - SureWest Directories / Propel Marketing
01.2013 - 01.2015
Regional Director - Money Mailer, LLC, Corporate Markets
01.2009 - 01.2011
Vice President of Advertising - Daily Newspaper Executive, Press-Telegram – Media News Group
01.2007 - 05.2009
- Innovative Management Resources, LLC
01.2005 - 01.2020
Vice President of Sales -
01.2000 - 01.2007
Director of Sales -
01.1995 - 01.2000
Direct Mail Advertising Director - Bee Direct / Sacramento Bee – McClatchy Company
University of California – Engineering - ,
Alberdeen University - B.S, Business Administration
Similar Profiles
Howard YoungHoward Young
Life and Health Insurance Licensed Benefits Counselor at Mercer/TEKSystemsLife and Health Insurance Licensed Benefits Counselor at Mercer/TEKSystems
Austin MercerAustin Mercer
Labourer - Part-time at Mercer Gas - Jeff MercerLabourer - Part-time at Mercer Gas - Jeff Mercer
Derek WilliamsDerek Williams
Service Technician at Mercer VCSService Technician at Mercer VCS
Arshli AdelsonArshli Adelson
Pharmacy Service Representative at Teleperformance USAPharmacy Service Representative at Teleperformance USA
Michael ReinertMichael Reinert
Recreation Coordinator at Walt Disney World ResortRecreation Coordinator at Walt Disney World Resort