Ho'zascheeia Sherrod
Waynesboro,GA
Summary
Dynamic Customer Service Representative with a proven track record at Amazon, adept at resolving conflicts with empathy and professionalism. Recognized for enhancing customer loyalty through effective problem-solving and communication skills. Proficient in utilizing technical systems to streamline service delivery and ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Remote
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Amazon
Remote
03.2023 - 09.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy.
Customer Care Representative
Concentrix
Remote
05.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Machine Operator/Assembler
Ferrara Candy
Augusta, GA
06.2019 - 02.2021
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
Education
Currently in School -
Ultimate Medical Academy
Clearwater, FL03-2026
High School Diploma -
Emanuel County Institute
Twin City, GA05-2017
Skills
Communication: Excellent verbal communication and active listening skills are crucial
Problem-Solving: Ability to quickly identify and resolve customer issues
Empathy: Understanding and addressing customer needs and concerns with patience and understanding
Product Knowledge: Thorough understanding of the company's products or services
Technical Proficiency: Familiarity with relevant software and systems
Timeline
Customer Service Representative
Teleperformance
10.2024 - Current
Customer Service Representative
Amazon
03.2023 - 09.2024
Customer Care Representative
Concentrix
05.2021 - 01.2023
Machine Operator/Assembler
Ferrara Candy
06.2019 - 02.2021
Currently in School -
Ultimate Medical Academy
High School Diploma -
Emanuel County Institute