HEIDI PATRICIA MEAUSOONE

• Successfully led growth and development in three major areas: French classes enrollment, cultural events and French certifications to adhere to AF mission.
• Drove strategic improvements to enhance operational and organizational efficiencies to optimize performance.
• Fostered work culture of collaboration, innovation and inclusion to increase morale and improve both teacher and student retention.

=> Major achievements:

• Increased revenue by 46% between 2018 and 2023
• Increased student enrollment in group classes by over 65% in 2018 and 2019
• Organized over 30 cultural events per year, including popular French Christmas Market that drew over 60 vendors and welcomed 2,000+ visitors in 2018 and 2019
• Dallas chapter ranked in top 15 AF US chapters for first time in 2018
• Successfully transitioned over 50+ French classes online during COVID-19 pandemic in 2020
• Board Member of Federation of Alliances Françaises USA from October 2021 through June 2023

• Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster French instruction
• DELF/DALF Certified by FEI (France Education International) and TEF Certified by CCIP (Chambre de Commerce et d'Industrie de Paris).

• Organized and managed program for all youth French classes, managed prospect students as well as parents and student’s satisfaction and retention
• Assisted ED with planning and managing cultural events
• Taught French to all publics and levels

• Taught French for levels K to 6th grade at a NYC Montessori school as a contractor
• Designed and created content for teachers' monthly newsletters

• Part-time position: wrote and edited content for social media posts, emails and newsletters on unique events featuring talented experts.

• Drove and executed customer retention program for branch
• Monitored, analyzed, and reported customer revenue trends through established KPIs
• Worked closely with customers to identify recurrent issues and drive process improvements
• Sought ways to improve processes and services provided by introducing new technology developments and tools to existing customers
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives

• Managed and oversaw all aspects of import/export operations of global biotechnology customer: meeting customer's KPI's
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Strong expertise storing, handling and air export operations of perishable and dangerous goods
• Received 'Employee of the Year' award from the Washington/Baltimore branch

Received both management and operational training across different departments and branches: air import/export (Lille, France); ocean import/export and order management (Alicante, Spain); IS, customs brokerage, air/ocean gateways and warehousing (NY, USA).

Managed daily RFQ from companies in Mexico and Brasil: sourcing, quoting and negotiating purchase of industrial supplies in U.S.