Huthaifa Parker
Clayton,DE
Summary
Aspiring IT professional with CompTIA Network+ and Chegg Skills Cyber Security certifications, eager to start a successful career in the IT industry. Gained practical experience through hands-on labs, coursework, and personal projects, including building a PC and developing a homelab to deepen the understanding of networking and system administration. Knowledgeable in troubleshooting, Windows OS configuration, and network fundamentals such as TCP/IP, DNS, and VPN. Ready to provide effective support, whether remotely or on-site, while being recognized for a collaborative spirit and adaptability. Passionate about continuous learning and committed to maximizing contributions to benefit the company while building strong relationships with colleagues and clients. Excited to embrace new challenges and grow within the dynamic IT landscape.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
07.2023 - 11.2024
- Stowed approximately 2000 inbound items in inventory daily
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40 pounds.
Warehouse Associate
Walmart
04.2023 - 06.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Insurance Agent
Family First Life
11.2022 - 05.2023
- Responded to around 25-70 customer calls to resolve issues and answer questions.
- Managed policy renewals, ensuring timely processing and accurate coverage updates.
- Mentored 2 junior agents, sharing industry insights and best practices for success.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Finalized between 3-5 weekly sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
Warehouse Associate
amazon
08.2020 - 11.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Information Technology Intern
Agility Technologies Group
06.2019 - 08.2020
- Set up and configured multiple system user hardware and software applications.
- Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept hardware and software systems current with latest patches and current licenses.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Installed and configured software and hardware.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
Education
Some College (No Degree) - Information Technology
Delaware Technical And Community College - Owens
Dover, DESkills
Technical Skills
Troubleshooting & Problem Solving: Experienced in resolving hardware and software issues to ensure seamless operation
- Operating Systems: Windows OS configuration and troubleshooting
- Network Fundamentals: Knowledge of TCP/IP, DNS, VPN, and network setup basics
- Remote Support: Proficient in remote desktop support and user guidance for system troubleshooting
- User & System Management: Application installations, hardware updates, and user configuration setups
- Documentation: Able to create and maintain support documentation and guides for recurring issues
- System Configuration & User Setup: Proficient in setting up and configuring user hardware and software applications
- Soft Skills
- Effective Communication
- Adaptability
- Problem-solving
- Critical thinking
- Conflict management
Certification
Certifications
- N10-008 - CompTIA Network+
- CheggSkills CyberSecurity Certificate
- SY0-701 Security Plus (Expected completion: February 2025)
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Interests
- Virtual Reality
- Digital Art and Animation
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Artificial Intelligence (AI) and Machine Learning
- Video Gaming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeContract WorkGig WorkInternshipPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company Retreats4-day work weekWebsites
Timeline
Warehouse Associate
Amazon
07.2023 - 11.2024
Warehouse Associate
Walmart
04.2023 - 06.2023
Insurance Agent
Family First Life
11.2022 - 05.2023
Warehouse Associate
amazon
08.2020 - 11.2022
Information Technology Intern
Agility Technologies Group
06.2019 - 08.2020
Some College (No Degree) - Information Technology
Delaware Technical And Community College - Owens
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon