Hsiu Chu (Kathleen) Faas
Salem
Summary
Dynamic entrepreneur and sales professional with a proven track record at Hello Anime Shop, enhancing customer satisfaction and increasing sales through strategic marketing and relationship building. Expert in business management and customer service, adept at identifying opportunities for growth. Achieved notable sales revenue increase by leveraging market trends and competitor analysis.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Hello Anime Shop
03.2015 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Sales Associate
Renewal By Anderson
09.2018 - 02.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Public Relations
Laney College
Oakland, CASkills
- Small business operations
- Planning and execution
- Business marketing
- Business management and development
- Project management
- Customer service
- Decision-making
- Direct sales
- Performance improvements
Timeline
Sales Associate
Renewal By Anderson
09.2018 - 02.2020
Small Business Owner
Hello Anime Shop
03.2015 - Current
No Degree - Public Relations
Laney College
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