Hszel ( Sharie ) Welch

• Trained and mentored new employees to maximize team performance.
• Exercised composure under pressure and in escalated customer service scenarios.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Kept employees operating productively and working on task to meet business and customer needs.
• Tracked receipts, employee hours, and inventory movements.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.

Clean House Wash Dishes Sweep and Mop Floors Vacuum Floors Dust Wipe down Furniture and tables Scrub Sinks Toilets and Bathtub Clean Mirrors and Windows Cook

Coean House Wash Dishes Sweep and Mop Floors Vacuum Floors Dust Wipe down Furniture and tables Scrub Sinks , Toilets and Bathtub Clean Mirrors and Windows Cook

Coean House Wash Dishes Sweep and Mop Floors Vacuum Floors Dust Wipe down Furniture and tables Scrub Sinks , Toilets and Bathtub Clean Mirrors and Windows Cook

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Processed orders and sent to kitchen employees for preparation.
• Answered customers' questions, recommended items, and recorded order information.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Inspected dishes and utensils for cleanliness.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Checked guests' identification before serving alcoholic beverages.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Took initial drink orders and relayed information to wait or bar staff.
• Provided patrons with estimated waiting times during peak service hours.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.

• Promoted business loyalty by fostering positive customer relationships.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Backed up servers by checking on tables and retrieving items for guests.
• Opened and closed seating sections according to volume of guests.
• Advised customers about special offerings and menu items to help drive sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Completed daily side work and opening and closing duties without fail.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Answered phone calls to take orders, give information and document reservations.
• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Performed cash, card, and check transactions to complete customer purchases.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Used POS system to enter orders, process payments and issue receipts.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Inspected dishes and utensils for cleanliness.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.